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[16.0][IMP]helpdesk_mgmt: simplify email templates #644

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[16.0][IMP]helpdesk_mgmt: simplify email templates #644

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d6146d7
[IMP] helpdesk_mgmt: Use email layout to simplify all templates
eLBati Jul 8, 2020
761d5b0
[IMP] helpdesk_mgmt: Test access added
eLBati Jul 30, 2020
8a1fc5e
[IMP] helpdesk_mgmt: Doc update
ypapouin May 16, 2023
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6 changes: 5 additions & 1 deletion helpdesk_mgmt/README.rst
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Original file line number Diff line number Diff line change
Expand Up @@ -77,7 +77,7 @@ Stages
#. Edit or create a new stage.
#. Set the name for the stage.
#. Set the sequence order for the stage.
#. You can select an Email template.
#. You can select an email template that will be automatically sent when a ticket reaches this stage.
#. Mark the Unattended checkbox if the stage contains unattended tickets.
#. Mark the Closed checkbox if the stage contains closed tickets.
#. You can add a description for the stage.
Expand Down Expand Up @@ -222,6 +222,10 @@ Contributors
* Marcel Savegnago
* Eduardo Aparício

* `TAKOBI <https://takobi.online>`_:

* Lorenzo Battistini

* `Obertix <https://www.obertix.net>`_:

* Vicent Cubells
Expand Down
1 change: 1 addition & 0 deletions helpdesk_mgmt/__manifest__.py
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Expand Up @@ -19,6 +19,7 @@
"depends": ["mail", "portal"],
"data": [
"data/helpdesk_data.xml",
"data/ir_config_parameter.xml",
"security/helpdesk_security.xml",
"security/ir.model.access.csv",
"views/res_partner_views.xml",
Expand Down
1 change: 1 addition & 0 deletions helpdesk_mgmt/controllers/main.py
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Expand Up @@ -82,6 +82,7 @@ def _prepare_submit_ticket_vals(self, **kw):
"channel_id": request.env.ref(
"helpdesk_mgmt.helpdesk_ticket_channel_web", False
).id,
"stage_id": request.env.ref("helpdesk_mgmt.helpdesk_ticket_stage_new").id,
"partner_id": request.env.user.partner_id.id,
"partner_name": request.env.user.partner_id.name,
"partner_email": request.env.user.partner_id.email,
Expand Down
235 changes: 47 additions & 188 deletions helpdesk_mgmt/data/helpdesk_data.xml
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Expand Up @@ -32,105 +32,53 @@
<field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
<field name="email_from">{{object.company_id.partner_id.email}}</field>
<field
name="email_cc"
>{{not object.partner_id and object.partner_email or ''}},</field>
name="email_to"
>${not object.partner_id and object.partner_email or ''|safe},</field>
<field name="subject">The ticket {{object.number}} has been closed.</field>
<field name="partner_to">{{object.partner_id.id}}</field>
<field name="auto_delete" eval="False" />
<field name="lang">{{object.partner_id.lang}}</field>
<field name="body_html" type="html">
<table
border="0"
width="100%"
cellpadding="0"
bgcolor="#ededed"
style="padding: 20px; background-color: #ededed; border-collapse:separate;"
>
<tbody>
<!-- HEADER -->
<tr>
<td align="center" style="min-width: 590px;">
<table
width="590"
border="0"
cellpadding="0"
bgcolor="#875A7B"
style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;"
>
<tr>
<td valign="middle" align="right">
<img
t-att-src="'/logo.png?company=%s' % object.company_id.id"
style="padding: 0px; margin: 0px; height: auto; width: 80px;"
t-att-alt="'%s' % object.company_id.name"
/>
</td>
</tr>
</table>
</td>
</tr>
<!-- CONTENT -->
<tr>
<td align="center" style="min-width: 590px;">
<table
width="590"
border="0"
cellpadding="0"
bgcolor="#ffffff"
style="min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;"
>
<tbody>
<td
valign="top"
style="font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;"
>
<p>Hello <t t-out="object.user_id.name" />,</p>
<p>The ticket "<t
t-out="object.display_name"
/>" has been closed.</p>
</td>
</tbody>
</table>
</td>
</tr>
<!-- FOOTER -->
<tr>
<td align="center" style="min-width: 590px;">
<table
width="590"
border="0"
cellpadding="0"
bgcolor="#875A7B"
style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;"
>
<tr>
<td
valign="middle"
align="left"
style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
>
<t t-out="object.company_id.phone" />
</td>
<td
valign="middle"
align="left"
style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
>
<t t-out="object.company_id.email" />
</td>
<td
valign="middle"
align="left"
style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
>
<t t-out="object.company_id.website" />
</td>
</tr>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p>Hello ${object.partner_id.name or object.partner_name or ''},</p>
<p>The ticket "${object.display_name or 'n/a'}" has been closed.</p>
% if object.partner_can_access():
<div style="margin: 16px 0px 16px 0px;">
<a
href="${object.get_access_link()}"
style="background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;"
>
View Ticket
</a>
</div>
% endif
Thank you,<br /><br />
${user.signature | safe}<br />
</div>
</field>
</record>
<record id="created_ticket_template" model="mail.template">
<field name="name">Helpdesk Created Ticket Notification Email</field>
<field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
<field name="email_from">${object.company_id.partner_id.email}</field>
<field
name="email_to"
>${('' if object.partner_id.email and object.partner_id.email == object.partner_email else object.partner_email) | safe},</field>
<field name="subject">The ticket ${object.number} has been created.</field>
<field
name="partner_to"
>${object.partner_id.id if object.partner_id.email and object.partner_id.email == object.partner_email else False}</field>
<field name="auto_delete" eval="False" />
<field name="lang">${object.partner_id.lang}</field>
<field
name="body_html"
><![CDATA[<html>
<div>
<p>Hello ${object.partner_id.name or object.partner_name or ''},</p>
<p>The ticket "${object.display_name or 'n/a'}" has been created.</p>
<p>You can reply to this email to add information to the ticket.</p>
</div>
]]>
</field>
</record>
<record id="changed_stage_template" model="mail.template">
Expand All @@ -147,100 +95,11 @@
<field name="auto_delete" eval="False" />
<field name="lang">{{object.partner_id.lang}}</field>
<field name="body_html" type="html">
<table
border="0"
width="100%"
cellpadding="0"
bgcolor="#ededed"
style="padding: 20px; background-color: #ededed; border-collapse:separate;"
>
<tbody>
<!-- HEADER -->
<tr>
<td align="center" style="min-width: 590px;">
<table
width="590"
border="0"
cellpadding="0"
bgcolor="#875A7B"
style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;"
>
<tr>
<td valign="middle" align="right">
<img
t-att-src="'/logo.png?company=%s' % object.company_id.id"
style="padding: 0px; margin: 0px; height: auto; width: 80px;"
t-att-alt="'%s' % object.company_id.name"
/>
</td>
</tr>
</table>
</td>
</tr>
<!-- CONTENT -->
<tr>
<td align="center" style="min-width: 590px;">
<table
width="590"
border="0"
cellpadding="0"
bgcolor="#ffffff"
style="min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;"
>
<tbody>
<td
valign="top"
style="font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;"
>
<p>Hello <t t-out="object.user_id.name" />,</p>
<p>The ticket "<t
t-out="object.display_name"
/>" stage has changed to <t
t-out="object.stage_id.name"
/>.</p>
</td>
</tbody>
</table>
</td>
</tr>
<!-- FOOTER -->
<tr>
<td align="center" style="min-width: 590px;">
<table
width="590"
border="0"
cellpadding="0"
bgcolor="#875A7B"
style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;"
>
<tr>
<td
valign="middle"
align="left"
style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
>
<t t-out="object.company_id.phone" />
</td>
<td
valign="middle"
align="left"
style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
>
<t t-out="object.company_id.email" />
</td>
<td
valign="middle"
align="left"
style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
>
<t t-out="object.company_id.website" />
</td>
</tr>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p>Hello ${object.partner_id.name or object.partner_name or ''},</p>
<p
>The ticket "${object.display_name}" stage has changed to ${object.stage_id.name}.</p>
</div>
</field>
</record>
<!-- Sequence -->
Expand Down
9 changes: 9 additions & 0 deletions helpdesk_mgmt/data/ir_config_parameter.xml
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@@ -0,0 +1,9 @@
<?xml version="1.0" encoding="utf-8" ?>
<odoo noupdate="1">

<record model="ir.config_parameter" id="created_ticket_template_name">
<field name="key">helpdesk_mgmt.created_ticket_template_name</field>
<field name="value">helpdesk_mgmt.created_ticket_template</field>
</record>

</odoo>
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