Flow

Reference

Multichannel public api here.

Example

Put data to additional information when new customer is comming.

1. Multichannel send webhook, when new custommer comming.
2. Intermediary Receive webhook from multichannel (custom agent allocation)
3. Intermediary Allocate do candidate agent
4. Intermediary call api multichannel to set additional information data.

in other cases, you can replace action no 4 to request api from 3rd party or CRM.