Skip to content
This repository has been archived by the owner on Jun 30, 2022. It is now read-only.

Omnichannel visitors no longer able to switch departments in v3.3.0 #428

Closed
GarthKiepper opened this issue Jun 10, 2020 · 3 comments · Fixed by #419
Closed

Omnichannel visitors no longer able to switch departments in v3.3.0 #428

GarthKiepper opened this issue Jun 10, 2020 · 3 comments · Fixed by #419

Comments

@GarthKiepper
Copy link

Description:

Livechat visitors are unable to change departments because the "Start chat" button is disabled and grayed out. I see the button HTML is set to "disabled". This was working in RocketChat v3.0.8 and broke after upgrading to v3.3.0

Steps to reproduce:

  1. Go to Administration, then Omnichannel.
  2. Click on the Livechat heading.
  3. Scroll down to enable the setting "Allow Visitor to Switch Departments"
  4. Be a livechat/omnichannel visitor and start a new chat message.
  5. While still a chat guest, click "Options" in the lower left corner.
  6. Click "Change Department"
  7. Select a department from the drop-down menu.
  8. Attempt to click "Chat now" button and observe it cannot be clicked.

Expected behavior:

"Chat now" button should be clickable. The HTML for the button should not be set to disabled.

Server Setup Information:

  • Version of Rocket.Chat Server:
  • Operating System: ubuntu 18.04.4
  • Deployment Method: manual
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 12.16.1
  • MongoDB Version: 4.0.12

Client Setup Information

Webapp.
Latest Google Chrome (Version 83.0.4103.61)

Relevant logs:

No relevant server logs when going to Administration -> View Logs

No relevant browser logs in inspect element.

@renatobecker renatobecker transferred this issue from RocketChat/Rocket.Chat Jun 10, 2020
@renatobecker
Copy link
Contributor

We already have a pull request that will fix this issue.

Thanks.

@johnypeterson
Copy link

This should be reopened. The problem still exists

@mrmookie
Copy link

mrmookie commented Oct 6, 2020

Same issue here on latest SNAP

Sign up for free to subscribe to this conversation on GitHub. Already have an account? Sign in.
Labels
None yet
Projects
None yet
Development

Successfully merging a pull request may close this issue.

4 participants