[FIX] Chats not getting assigned to offline agents even when "Accept …

…with No Online agents" setting is turned on (#26147)
RocketChat · Aug 16, 2022 · 4f946a0 · 4f946a0
1 parent 9d1ff90
commit 4f946a0
Showing 1 changed file with 14 additions and 12 deletions.
diff --git a/apps/meteor/app/models/server/models/Users.js b/apps/meteor/app/models/server/models/Users.js
@@ -11,20 +11,22 @@ import { settings } from '../../../settings/server';
 const queryStatusAgentOnline = (extraFilters = {}) => ({
 	statusLivechat: 'available',
 	roles: 'livechat-agent',
-	$or: [
-		{
-			status: {
-				$exists: true,
-				$ne: 'offline',
+	...(!settings.get('Livechat_enabled_when_agent_idle') && {
+		$or: [
+			{
+				status: {
+					$exists: true,
+					$ne: 'offline',
+				},
+				roles: {
+					$ne: 'bot',
+				},
 			},
-			roles: {
-				$ne: 'bot',
+			{
+				roles: 'bot',
 			},
-		},
-		{
-			roles: 'bot',
-		},
-	],
+		],
+	}),
 	...extraFilters,
 	...(settings.get('Livechat_enabled_when_agent_idle') === false && {
 		statusConnection: { $ne: 'away' },