..

apps/meteor/app/livechat/server/lib/Helper.ts

@@ -335,6 +335,10 @@ export const dispatchAgentDelegated = async (rid: string, agentId?: string) => {
 	});
 };
 
+/**
+ * @deprecated
+ */
+
 export const dispatchInquiryQueued = async (inquiry: ILivechatInquiryRecord, agent?: SelectedAgent | null) => {
 	if (!inquiry?._id) {
 		return;

apps/meteor/app/livechat/server/lib/QueueManager.ts

@@ -22,6 +22,7 @@ import {
 	notifyOnLivechatInquiryChanged,
 	notifyOnSettingChanged,
 } from '../../../lib/server/lib/notifyListener';
+import { settings } from '../../../settings/server';
 import { i18n } from '../../../utils/lib/i18n';
 import { createLivechatRoom, createLivechatInquiry, allowAgentSkipQueue } from './Helper';
 import { Livechat } from './LivechatTyped';
@@ -216,16 +217,16 @@ export const QueueManager = new (class {
 		 *
 		 */
 
-		if (agent && !defaultAgent) {
-			throw new Meteor.Error('no-agent-online', 'Sorry, no online agents');
-		}
+		if (!settings.get('Livechat_accept_chats_with_no_agents')) {
+			if (agent && !defaultAgent) {
+				throw new Meteor.Error('no-agent-online', 'Sorry, no online agents');
+			}
 
-		if (guest.department && !department) {
-			throw new Meteor.Error('no-agent-online', 'Sorry, no online agents');
-		}
+			if (guest.department && !department) {
+				throw new Meteor.Error('no-agent-online', 'Sorry, no online agents');
+			}
 
-		if (!agent && !guest.department) {
-			if (!(await Livechat.checkOnlineAgents())) {
+			if (!agent && !guest.department && !(await Livechat.checkOnlineAgents())) {
 				throw new Meteor.Error('no-agent-online', 'Sorry, no online agents');
 			}
 		}