Avatar upload to S3 bucket only works when initial avatar is set

[splattner]

Description:

RocketChat is configured to use AmazonS3 (but not with AWS S3 Service) as FileUpload storage type. Setting a new user avatar (upload or gravatar) works when the current avatar is the initial avatar (1st letter of name). When the avatar is set and a user uploads a new avatar, the new avatar is not stored in the S3 bucket and a broken image is shown. MongoDB entry is fine but object does not exist in S3 bucket. Reverting to initial avatar, does remove the MongoDB entry.

Steps to reproduce:

1. Go to Account / Profile
2. Set a profile picture (upload one or use gravatar) and save the changes
3. Profile picture shows a broken Image -> NOK
4. Change to initial avatar and save changes
5. Profile Picture shows initial avatar
6. Set a Profile Picture (upload one or use gravatar) and save the changes
7. Profile picture shows the new image corrrectly. -> OK

Expected behaviour:

the new user avatar should be store correctly no matter what previous avatar was used

Actual behavior:

MongoDB entry with initial avatar set:

db.rocketchat_avatars.find({name: "splattner"})
# No Result

MongoDB Entry when changing from initial avatar to a new profile picture. S3 Object exists

db.rocketchat_avatars.find({name: "splattner"})
{ "_id" : "YTb345cKGtLrBcGQZ", "userId" : "oEEnfd378rh8H83is", "type" : "image/jpeg", "size" : 5273, "AmazonS3" : { "path" : "4a4C7dfyuCXH4yygw/avatars/oEEnfd378rh8H83is" }, "store" : "AmazonS3:Avatars", "_updatedAt" : ISODate("2019-09-30T12:03:08.529Z"), "instanceId" : "jgvePrpWxRKB3nWvH", "name" : "splattner", "complete" : true, "etag" : "PiNKXiEnMweZzCSZm", "path" : "/ufs/AmazonS3:Avatars/YTb345cKGtLrBcGQZ/undefined", "progress" : 1, "token" : "f8Bbdb292a", "uploadedAt" : ISODate("2019-09-30T12:03:08.642Z"), "uploading" : false, "url" : "https://chat.****/ufs/AmazonS3:Avatars/YTb345cKGtLrBcGQZ/undefined" }

MongoDB after changing profile picture again. S3 Object does not exist

db.rocketchat_avatars.find({name: "splattner"})
{ "_id" : "ipJmTQHT9tSYjaG3a", "userId" : "oEEnfd378rh8H83is", "type" : "image/png", "size" : 4585, "AmazonS3" : { "path" : "4a4C7dfyuCXH4yygw/avatars/oEEnfd378rh8H83is" }, "store" : "AmazonS3:Avatars", "_updatedAt" : ISODate("2019-09-30T12:04:05.906Z"), "instanceId" : "jgvePrpWxRKB3nWvH", "name" : "splattner", "complete" : true, "etag" : "ShuGmnzAookwNSSb3", "path" : "/ufs/AmazonS3:Avatars/ipJmTQHT9tSYjaG3a/undefined", "progress" : 1, "token" : "BB28d80B88", "uploadedAt" : ISODate("2019-09-30T12:04:06.059Z"), "uploading" : false, "url" : "https://chat.****/ufs/AmazonS3:Avatars/ipJmTQHT9tSYjaG3a/undefined" }

Server Setup Information:

• Version of Rocket.Chat Server: 2.1.0
• Operating System: CentOS
• Deployment Method: docker (kubernetes / helm)
• Number of Running Instances: 2
• DB Replicaset Oplog: Enabled
• NodeJS Version: v8.11.4
• MongoDB Version: v4.0.12

Additional context

Relevant logs:

server.js:212 Meteor ➔ method setAvatarFromService -> userId: oEEnfd378rh8H83is , arguments: [ 'data:image/jpeg;base64,/9j/4AAQSkZJRgABAQEAYABgAAD//gA7Q1JFQVRPUjogZ2QtanBlZyB2MS4wICh1c2luZyBJSkcgSlBFRyB2NjIpLCBxdWFsaXR5ID0gOTAK/9sAQwADAgIDAgIDAwMDBAMDBAUIBQUEBAUKBwcGCAwKDAwLCgsLDQ4SEA0OEQ4LCxAWEBETFBUVFQwPFxgWFBgSFBUU/9sAQwEDBAQFBAUJBQUJFA0LDRQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQU/8AAEQgAyADIAwEiAAIRAQMRAf/EAB8AAAEFAQEBAQEBAAAAAAAAAAABAgMEBQYHCAkKC//EALUQAAIBAwMCBAMFBQQEAAABfQECAwAEEQUSITFBBhNRYQcicRQygZGhCCNCscEVUtHwJDNicoIJChYXGBkaJSYnKCkqNDU2Nzg5OkNERUZHSElKU1RVVldYWVpjZGVmZ2hpanN0dXZ3eHl6g4SFhoeIiYqSk5SVlpeYmZqio6Slpqeoqaqys7S1tre4ubrCw8TFxsfIycrS09TV1tfY2drh4uPk5ebn6Onq8fLz9PX29/j5+v/EAB8BAAMBAQEBAQEBAQEAAAAAAAABAgMEBQYHCAkKC//EALURAAIBAgQEAwQHBQQEAAECdwABAgMRBAUhMQYSQVEHYXETIjKBCBRCkaGxwQkjM1LwFWJy0QoWJDThJfEXGBkaJicoKSo1Njc4OTpDREVGR0hJSlNUVVZXWFlaY2RlZmdoaWpzdHV2d3h5eoKDhIWGh4iJipKTlJWWl5iZmqKjpKWmp6ipqrKztLW2t7i5usLDxMXGx8jJytLT1NXW19jZ2uLj5OXm5+jp6vLz9PX29/j5+v/aAAwDAQACEQMRAD8A+ZYIST71fjiwPSkiiJ7c1cSLAGRmgBI4gR0yasRpjqKWMH0qykW4DIoAga23DOKVYSvPJrQjtjs/pUn2bmgCmn3eRwO9TxjcMc1OLcAHilWHac4OPWgCExEL61VlgIz6VpSzw26/vJEj4z8xAqkL+zuFLR3MUi/3lcYoAznjIzxTPLLYzxV3McxJicOAcEg9D6UhiwuaAM94yFNRMpVh3rRdAydgahMYOMigCo8eVNV3hwenatExAA45zUUkWV6c0AZRjwfao9uGq20YBqKROMigCrOoKGs5kIyea1JVJU1TZBigCjIDgUwjirE0eKhYYoAjdM1WkTGf51dAyKglUc4oAy9UTOm3R7eU/wDI0VNqa/8AEsu/+uL/APoJooA9OhgOegq2kHtmkjU+nFXoI89RQBAkHTircMPA4qaOMA9KtRxdOBzQBDHGemKleAkcCrSW+BkjNTCGgCgkZBw1cX8TPG6+EtPRLaSP7bIeh52L64/Su11i7j0bTLq+lXKQRl8evoPxPFcn+y/8ANe/ax8f308+2LQrTab67nUsqjJ2ovP3jg4HYA0AePeJtQ17xDetc4YSz24A2dlK5XHTHUVyAsdZsLSNpIriGNZMNMxYDk5+XsP51+03hz/gnp8JNE0+FLvTr3VLhMHz57llz7ALjimeJf2NPhBaW77fCqrIo4Lzu55/3iaAPxIk1a+gScLNcQ75BIJFkYHdznv1967rwB8aJtIm+wa7cTXtm2Cl3IMyRezdSw/X+VfZ3xq/ZU8Cw2Nz/Zml/Y8crtlPB9v/ANVfCHxE+GcvhW+dbcMUBI2tzjmgD6UgnivLWOeF1lhlUMkiHIYHoRTZAcCvCPgt8QpdGvYdAvWL2l1IFiLH/UyE9Bn+FvT1+te/SIBj1oAq4psi5jBx2qR1IJx3pDgoB+tAGZICO/FQk/KRVyZOeneqzx4JxQBWZTgiqsseOlX2XH1qq/zKe2KAKMy/Lz1
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'image/jpeg',

'gravatar' ]

[splattner]

I just got some S3 logs from our cloud provider, related to this.

For the last described profile image change with the posted mongodb entry where s3 object does not exist:

db.rocketchat_avatars.find({name: "splattner"})
{ "_id" : "ipJmTQHT9tSYjaG3a", "userId" : "oEEnfd378rh8H83is", "type" : "image/png", "size" : 4585, "AmazonS3" : { "path" : "4a4C7dfyuCXH4yygw/avatars/oEEnfd378rh8H83is" }, "store" : "AmazonS3:Avatars", "_updatedAt" : ISODate("2019-09-30T12:04:05.906Z"), "instanceId" : "jgvePrpWxRKB3nWvH", "name" : "splattner", "complete" : true, "etag" : "ShuGmnzAookwNSSb3", "path" : "/ufs/AmazonS3:Avatars/ipJmTQHT9tSYjaG3a/undefined", "progress" : 1, "token" : "BB28d80B88", "uploadedAt" : ISODate("2019-09-30T12:04:06.059Z"), "uploading" : false, "url" : "https://chat.****/ufs/AmazonS3:Avatars/ipJmTQHT9tSYjaG3a/undefined" }

Matched based on "_updatedAt" : ISODate("2019-09-30T12:04:05.906Z" and the posted logs below are the only ones with same timestamp (beaware, different timezone (2h) in logs)

Sep 30 14:04:06 rgw-proxy2 haproxy[1097]: 5.102.151.145:6175 [30/Sep/2019:14:04:06.022] public-frontend~ rgw-backend/rgw1 0/0/0/12/12 200 210 - - ---- 28/28/2/3/0 0/0 -/-/-/- {pitc-rocketchat-prod.***} "PUT /4a4C7dfyuCXH4yygw/avatars/oEEnfd378rh8H83is HTTP/1.1"
Sep 30 14:04:06 rgw-proxy2 haproxy[1097]: 5.102.151.145:62841 [30/Sep/2019:14:04:05.927] public-frontend~ rgw-backend/rgw1 395/0/0/23/418 204 135 - - ---- 27/27/2/3/0 0/0 D/393/4/51.0 {pitc-rocketchat-prod.***} "DELETE /4a4C7dfyuCXH4yygw/avatars/oEEnfd378rh8H83is HTTP/1.1"

it seems the PUT came before DELETE which would explain why the image is not there

[splattner]

I still see this with version 2.2.0

[balleddog]

Same here.

• rocket.chat version : 2.2.0
• Deployed rocket.chat on premise and used a ceph-oss as a s3-compatible user upload location.

[github-actions]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[splattner]

well, its still broken...

[pgassmann]

As far as I understand, the file is deleted when avatarsOnFinishUpload wants to delete the old avatar:

Rocket.Chat/app/file-upload/server/lib/FileUpload.js

Lines 317 to 324 in 0351814

	// update file record to match user's username
	const user = Users.findOneById(file.userId);
	const oldAvatar = Avatars.findOneByName(user.username);
	if (oldAvatar) {
	Avatars.deleteFile(oldAvatar._id);
	}
	Avatars.updateFileNameById(file._id, user.username);
	// console.log('upload finished ->', file);

[pgassmann]

Workaround is to first set the Avatar to the initial avatar (First Character of your Name). Then Save. And only then upload the new avatar.

[minhtrongtgm]

Hi guys, is there a final solution for this issue?

[memachado]

Workaround is to first set the Avatar to the initial avatar (First Character of your Name). Then Save. And only then upload the new avatar.

Same problem, but this workaround does not work