Unable to change/include a profile picture

[memachado]

Description:

Unable to either include a new profile picture or change the currente profile picture

Steps to reproduce:

1. Go to "My Account"
2. Upload a profile picture
3. Click on "Save changes"
4. Get messages "Profile saved successfully" and "Avatar changed successfully"

Expected behavior:

Show new profile picture to the user

Actual behavior:

Shows de default profile picture or the previous profile picture.

Server Setup Information:

• Version of Rocket.Chat Server: 4.2.2
• Operating System: Ubuntu 18.04 LTS
• Deployment Method: snap
• Number of Running Instances: 1
• DB Replicaset Oplog: Enabled
• NodeJS Version: 12.22.7 x64
• MongoDB Version: 3.6.23

Client Setup Information

• Desktop App or Browser Version:
  • Firefox 95,
  • Rocket Chat Desktop 3.2 e 3.1
  • App Rocket Chat Experimental
• Operating System:
  • Ubuntu
  • Android
  • Windows

Additional context

Relevant logs:

Browser log

g_CS[e] is null 2 background.js:1
    receiveCS moz-extension://2a50df9f-fcf6-43b1-889b-c0565fe2891b/background.js:1
    onconnect_listener moz-extension://2a50df9f-fcf6-43b1-889b-c0565fe2891b/background.js:1
    e moz-extension://2a50df9f-fcf6-43b1-889b-c0565fe2891b/lpfulllib.js:1
    apply self-hosted:2718
    applySafeWithoutClone resource://gre/modules/ExtensionCommon.jsm:635
    asyncWithoutClone resource://gre/modules/ExtensionCommon.jsm:2421

I20220104-13:50:03.177(0) Exception in setTimeout callback: TypeError: Cannot read property 'etag' of undefined     at app/lib/server/functions/setUserAvatar.js:67:58     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)     at packages/meteor.js:550:25     at runWithEnvironment (packages/meteor.js:1286:24) 
{"level":50,"time":"2022-01-04T13:55:53.936Z","pid":18051,"hostname":"optimus-rocket-chat","name":"System","err":{"type":"ApiError","message":"No such object: storage-chat/QK9v8EyTKFgxmR9YZ/avatars/Z3TxCYJ9LCZuo4GuJ","stack":"Error: No such object: storage-chat/QK9v8EyTKFgxmR9YZ/avatars/Z3TxCYJ9LCZuo4GuJ<br>    at Util.parseHttpRespBody (/snap/rocketchat-server/1502/programs/server/npm/node_modules/@google-cloud/common/build/src/util.js:191:38)<br>    at Util.handleResp (/snap/rocketchat-server/1502/programs/server/npm/node_modules/@google-cloud/common/build/src/util.js:135:117)<br>    at /snap/rocketchat-server/1502/programs/server/npm/node_modules/@google-cloud/common/build/src/util.js:423:22<br>    at onResponse (/snap/rocketchat-server/1502/programs/server/npm/node_modules/retry-request/index.js:214:7)<br>    at /snap/rocketchat-server/1502/programs/server/npm/node_modules/teeny-request/build/src/index.js:222:13<br>    at /snap/rocketchat-server/1502/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40","code":404,"errors":[{"message":"No such object: storage-chat/QK9v8EyTKFgxmR9YZ/avatars/Z3TxCYJ9LCZuo4GuJ","domain":"global","reason":"notFound"}]},"msg":"No such object: storage-chat/QK9v8EyTKFgxmR9YZ/avatars/Z3TxCYJ9LCZuo4GuJ"} 
I20220104-13:55:54.321(0) Exception in setTimeout callback: TypeError: Cannot read property 'etag' of undefined     at app/lib/server/functions/setUserAvatar.js:67:58     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)     at packages/meteor.js:550:25     at runWithEnvironment (packages/meteor.js:1286:24) 

[memachado]

Related to #15470

[AbhishekJamhoriya]

Hi, @parannoide is this issue open. if yes, please assign me this issue.

[memachado]

Rocket.Chat Version: 4.3.1
NodeJS Version: 12.22.8 - x64
MongoDB Version: 4.2.17
MongoDB Engine: wiredTiger
Platform: linux

Snap updated and the problem persists.

[dougfabris]

@parannoide fixed here: #25603
Thanks for reporting and helping us!