[Bug] Server errors when closing or transferring a livechat client that was not answered

[icosamuel]

Description:

Server errors when closing or transferring a livechat client that was not answered

Server Setup Information:

• Version of Rocket.Chat Server: 0.58.2
• Operating System: Ubuntu
• Deployment Method(snap/docker/tar/etc): Docker
• Number of Running Instances: 1

Steps to Reproduce:

1. Have a livechat guest request, but do not answer or attribute him to an agent.
2. Go in the livechat conversation log.
3. Select the appropriate conversation and attempt to close or transfer it.

Expected behavior:

Mark the chat as closed

Actual behavior:

Server Error

Relevant logs:

The stack trace found in our server log

Exception while invoking method 'livechat:closeRoom' TypeError: Cannot read property 'indexOf' of undefined
  at [object Object].Meteor.methods.livechat:closeRoom (/snap/rocketchat-server/1099/programs/server/packages/rocketchat_livechat.js:438:21)
  at [object Object].methodsMap.(anonymous function) (/snap/rocketchat-server/1099/programs/server/packages/rocketchat_lib.js:1109:26)
  at [object Object].methodMap.(anonymous function) (packages/rocketchat_monitoring.js:2731:30)
  at maybeAuditArgumentChecks (/snap/rocketchat-server/1099/programs/server/packages/ddp-server.js:1857:12)
  at /snap/rocketchat-server/1099/programs/server/packages/ddp-server.js:903:20
  at [object Object].EVp.withValue (packages/meteor.js:1134:15)
  at /snap/rocketchat-server/1099/programs/server/packages/ddp-server.js:902:47
  at [object Object].EVp.withValue (packages/meteor.js:1134:15)
  at /snap/rocketchat-server/1099/programs/server/packages/ddp-server.js:901:46
  at [object Object]._.extend.protocol_handlers.method (/snap/rocketchat-server/1099/programs/server/packages/ddp-server.js:874:21)
  at /snap/rocketchat-server/1099/programs/server/packages/ddp-server.js:753:85

[Key4ce]

We are also facing the same issue when upgrading from 0.54.2 to 0.59.0.

Is there a way we can kick or close this session within the DB?

[kevinctracy]

This is occurring to us as well. Ubuntu, Snaps, 5.9.3