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[FIX] Omnichannel agents are unable to access the chat queue on the sidebar #20830

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merged 6 commits into from
Feb 19, 2021

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rafaelblink
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Proposed changes (including videos or screenshots)

Queue chats are not been showed with default settings to livechat agents soview-livechat-queue permission needs to be added to livechat-agent role via migration.

Issue(s)

CLOSES #19837

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@renatobecker renatobecker added this to the 3.12.0 milestone Feb 19, 2021
@renatobecker renatobecker changed the title [FIX] "View Queue" permission needs to be added to Livechat agents [FIX] Add "View Queue" permission to Livechat Agents role Feb 19, 2021
@renatobecker renatobecker changed the title [FIX] Add "View Queue" permission to Livechat Agents role [FIX] Agents are unable to access the Omnichannel queue due to a missing permission Feb 19, 2021
@renatobecker renatobecker changed the title [FIX] Agents are unable to access the Omnichannel queue due to a missing permission [FIX] Omnichannel agents are unable to access the chat queue on the sidebar Feb 19, 2021
@renatobecker renatobecker merged commit 969ef6b into develop Feb 19, 2021
@renatobecker renatobecker deleted the omnichannel/fix-livechat-agent-permission-queue branch February 19, 2021 21:24
@sampaiodiego sampaiodiego mentioned this pull request Feb 28, 2021
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incomming OmniChannel not shown to agents until Website or Client is reloaded
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