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[FIX] Stop queue when Omnichannel is disabled or the routing method does not support it #23261

Merged
merged 6 commits into from
Sep 23, 2021
Merged

[FIX] Stop queue when Omnichannel is disabled or the routing method does not support it #23261

merged 6 commits into from
Sep 23, 2021

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KevLehman
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Proposed changes (including videos or screenshots)

  • Add missing key logs
  • Stop queue (and logs) when livechat is disabled or when routing method does not support queue
  • Stop ignoring offline bot agents from delegation (previously, if a bot was offline, even with "Assign new conversations to bot agent" enabled, bot will be ignored and chat will be left in limbo (since bot was assigned, but offline).

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@KevLehman KevLehman requested a review from murtaza98 September 21, 2021 22:18
@KevLehman KevLehman changed the title [FIX] Stop queue when livechat is disabled or the routing method does not support it [FIX] Stop queue when Omnichannel is disabled or the routing method does not support it Sep 21, 2021
murtaza98
murtaza98 previously approved these changes Sep 22, 2021
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@KevLehman KevLehman requested a review from murtaza98 September 22, 2021 20:54
@KevLehman KevLehman merged commit 88b2698 into develop Sep 23, 2021
@KevLehman KevLehman deleted the fix/livechat-logs-when-queue-is-disabled branch September 23, 2021 16:25
@KevLehman KevLehman added this to the 4.0.0 milestone Sep 23, 2021
@sampaiodiego sampaiodiego mentioned this pull request Oct 1, 2021
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@murtaza98 murtaza98 murtaza98 approved these changes

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@KevLehman @murtaza98