GITBOOK-1151: Omnichannel intro update

RocketChat · Nov 7, 2023 · 29b58e6 · 29b58e6
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diff --git a/SUMMARY.md b/SUMMARY.md
@@ -94,15 +94,15 @@
 * [App Development Lifecycle](apps-engine/understanding-app-lifecycle.md)
 * [App Configuration](apps-engine/app-configuration.md)
 * [App Internationalization](apps-engine/app-internationalization.md)
-* [Event Interfaces and Handlers](apps-engine/event-interfaces-and-handlers/README.md)
-  * [Email - Event Interfaces](apps-engine/event-interfaces-and-handlers/email-event-interfaces.md)
-  * [Livechat - Event Interfaces](apps-engine/event-interfaces-and-handlers/livechat-event-interfaces.md)
-  * [Message - Event Interfaces](apps-engine/event-interfaces-and-handlers/message-event-interfaces.md)
-  * [Room - Event Interfaces](apps-engine/event-interfaces-and-handlers/room-event-interfaces.md)
-  * [Settings - Event Interfaces](apps-engine/event-interfaces-and-handlers/settings-event-interfaces.md)
-  * [Uploads - Event Interfaces](apps-engine/event-interfaces-and-handlers/uploads-event-interfaces.md)
-  * [Users - Event Interfaces](apps-engine/event-interfaces-and-handlers/users-event-interfaces.md)
-  * [Examples](apps-engine/event-interfaces-and-handlers/examples.md)
+* [Event Interfaces and Handlers](apps-engine/fundamentals-of-apps/event-interfaces.md)
+  * [Email - Event Interfaces](apps-engine/event-interfaces/email-event-interfaces.md)
+  * [Livechat - Event Interfaces](apps-engine/event-interfaces/livechat-event-interfaces.md)
+  * [Message - Event Interfaces](apps-engine/event-interfaces/message-event-interfaces.md)
+  * [Room - Event Interfaces](apps-engine/event-interfaces/room-event-interfaces.md)
+  * [Settings - Event Interfaces](apps-engine/event-interfaces/settings-event-interfaces.md)
+  * [Uploads - Event Interfaces](apps-engine/event-interfaces/uploads-event-interfaces.md)
+  * [Users - Event Interfaces](apps-engine/event-interfaces/users-event-interfaces.md)
+  * [Examples](apps-engine/event-interfaces/examples.md)
 * [Apps-Engine User Interface](apps-engine/user-interface/README.md)
   * [Opening the Contextual Bar](apps-engine/user-interface/uikit/opening-the-contextual-bar.md)
   * [Building blocks](apps-engine/user-interface/uikit/building-blocks.md)

diff --git a/...es-and-handlers/email-event-interfaces.md → ...vent-interfaces/email-event-interfaces.md b/...es-and-handlers/email-event-interfaces.md → ...vent-interfaces/email-event-interfaces.md
diff --git a/...event-interfaces-and-handlers/examples.md → apps-engine/event-interfaces/examples.md b/...event-interfaces-and-handlers/examples.md → apps-engine/event-interfaces/examples.md
diff --git a/...and-handlers/livechat-event-interfaces.md → ...t-interfaces/livechat-event-interfaces.md b/...and-handlers/livechat-event-interfaces.md → ...t-interfaces/livechat-event-interfaces.md
diff --git a/...-and-handlers/message-event-interfaces.md → ...nt-interfaces/message-event-interfaces.md b/...-and-handlers/message-event-interfaces.md → ...nt-interfaces/message-event-interfaces.md
diff --git a/...ces-and-handlers/room-event-interfaces.md → ...event-interfaces/room-event-interfaces.md b/...ces-and-handlers/room-event-interfaces.md → ...event-interfaces/room-event-interfaces.md
diff --git a/...and-handlers/settings-event-interfaces.md → ...t-interfaces/settings-event-interfaces.md b/...and-handlers/settings-event-interfaces.md → ...t-interfaces/settings-event-interfaces.md
diff --git a/...-and-handlers/uploads-event-interfaces.md → ...nt-interfaces/uploads-event-interfaces.md b/...-and-handlers/uploads-event-interfaces.md → ...nt-interfaces/uploads-event-interfaces.md
diff --git a/...es-and-handlers/users-event-interfaces.md → ...vent-interfaces/users-event-interfaces.md b/...es-and-handlers/users-event-interfaces.md → ...vent-interfaces/users-event-interfaces.md
diff --git a/...e/event-interfaces-and-handlers/README.md → .../fundamentals-of-apps/event-interfaces.md b/...e/event-interfaces-and-handlers/README.md → .../fundamentals-of-apps/event-interfaces.md
@@ -46,4 +46,4 @@ Here is an explanation of the handlers:
 
 In the main class of your app, the class name extends `App`. This tells the Apps-Engine that `App` is the main class. To use events, the app must implement the event interfaces and this is done by using the keyword implements and the name of the events, comma separated.
 
-In the following sections, you will find the event interfaces supported by Rocket.Chat. The event interfaces are grouped based on the events such as — email, livechat, messages, rooms, users, and so on. You will also find [examples](examples.md) of how these interfaces can be implemented.
+In the following sections, you will find the event interfaces supported by Rocket.Chat. The event interfaces are grouped based on the events such as — email, livechat, messages, rooms, users, and so on. You will also find [examples](../event-interfaces/examples.md) of how these interfaces can be implemented.
diff --git a/reference/api/rest-api/endpoints/omnichannel/README.md b/reference/api/rest-api/endpoints/omnichannel/README.md
@@ -2,6 +2,11 @@
 
 With the Rocket.Chat [Omnichannel](https://docs.rocket.chat/use-rocket.chat/omnichannel) feature, you can talk to your customers and website visitors, regardless of the channel they choose to connect with you.
 
+The Omnichannel endpoints are of two types: authenticated and non-authenticated.&#x20;
+
+* **Endpoints requiring authentication:** The workspace admins and managers use the endpoints that require authentication with a login method.&#x20;
+* **Endpoints not requiring authentication:** Visitors can use the endpoints that require no authentication. These endpoints require a visitor `token` which is like an authentication parameter for visitors. Visitors can [register themselves](livechat-endpoints/visitor/register-a-new-livechat-visitor.md) by providing a random unique string as the `token` which can be used for other such endpoints.&#x20;
+
 The endpoints in this section are:
 
 <table data-card-size="large" data-view="cards"><thead><tr><th data-type="content-ref"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="livechat-endpoints/">livechat-endpoints</a></td><td><a href="livechat-endpoints/">livechat-endpoints</a></td></tr><tr><td><a href="voice-channel-endpoints/">voice-channel-endpoints</a></td><td><a href="voice-channel-endpoints/">voice-channel-endpoints</a></td></tr><tr><td><a href="canned-responses/">canned-responses</a></td><td><a href="canned-responses/">canned-responses</a></td></tr></tbody></table>
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Expand Up		@@ -46,4 +46,4 @@ Here is an explanation of the handlers:

		In the main class of your app, the class name extends `App`. This tells the Apps-Engine that `App` is the main class. To use events, the app must implement the event interfaces and this is done by using the keyword implements and the name of the events, comma separated.

		In the following sections, you will find the event interfaces supported by Rocket.Chat. The event interfaces are grouped based on the events such as — email, livechat, messages, rooms, users, and so on. You will also find [examples](examples.md) of how these interfaces can be implemented.
		In the following sections, you will find the event interfaces supported by Rocket.Chat. The event interfaces are grouped based on the events such as — email, livechat, messages, rooms, users, and so on. You will also find [examples](../event-interfaces/examples.md) of how these interfaces can be implemented.