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GITBOOK-1182: Omnichannel - Dashboard
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rachana-visavadiya authored and gitbook-bot committed Nov 26, 2023
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18 changes: 9 additions & 9 deletions SUMMARY.md
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* [Get Default Business Hour](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/business-hours/get-default-business-hour.md)
* [Business Hours List](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/business-hours/business-hours-list.md)
* [Livechat Dashboards](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/README.md)
* [Conversation Totalizers](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/conversation-totalizers.md)
* [Agent Productivity Totalizers](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/agent-productivity-totalizers.md)
* [Chat Totalizers](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/chat-totalizers.md)
* [Department Productivity Totalizers](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/productivity-totalizers.md)
* [Chats Chart](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/chats-chart.md)
* [Chats per agent chart](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/chats-per-agent-chart.md)
* [Agents Statuses Chart](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/agents-statuses-chart.md)
* [Chats per department chart](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/chats-per-department-chart.md)
* [Timings Charts](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/timings-charts.md)
* [Get Conversation Metrics](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-conversation-metrics.md)
* [Get Agent Service Time Metrics](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-agent-service-time-metrics.md)
* [Get Chat Metrics](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-chat-metrics.md)
* [Get Chat Metrics by Time](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-chat-metrics-by-time.md)
* [Get Chats Status](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-chats-status.md)
* [Get Chat Status of Agents](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-chat-status-of-agents.md)
* [Get Status of Agents](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-status-of-agents.md)
* [Get Chats Status for Departments](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-chats-status-for-departments.md)
* [Get Chat Times](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/dashboards/get-chat-times.md)
* [Livechat Inquiries](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/livechat-inquiries/README.md)
* [Inquiries List](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/livechat-inquiries/inquiries-list.md)
* [Take Inquiry](reference/api/rest-api/endpoints/omnichannel/livechat-endpoints/livechat-inquiries/take-inquiry.md)
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22 changes: 11 additions & 11 deletions reference/api/rest-api/endpoints/README.md
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#### Livechat Dashboards

| Url | Short Description | Details Page |
| --------------------------------------------------------------------- | ------------------------------------------------------- | ---------------------------------------------------------------------------------- |
| `api/v1/livechat/analytics/dashboards/conversation-totalizers` | Retrieves conversation totalizers for a department | [Link](omnichannel/livechat-endpoints/dashboards/conversation-totalizers.md) |
| `api/v1/livechat/analytics/dashboards/agents-productivity-totalizers` | Retrieves agent productivity totalizer for a department | [Link](omnichannel/livechat-endpoints/dashboards/agent-productivity-totalizers.md) |
| `api/v1/livechat/analytics/dashboards/chats-totalizers` | Retrieves chat totalizers for a department | [Link](omnichannel/livechat-endpoints/dashboards/chat-totalizers.md) |
| `api/v1/livechat/analytics/dashboards/productivity-totalizers` | Retrieves productivity totalizers for a department | [Link](omnichannel/livechat-endpoints/dashboards/productivity-totalizers.md) |
| `api/v1/livechat/analytics/dashboards/charts/chats` | Retrieves chats chart for a department | [Link](omnichannel/livechat-endpoints/dashboards/chats-chart.md) |
| `api/v1/livechat/analytics/dashboards/charts/chats-per-agent` | Retrieves chats per agent for a department chart | [Link](omnichannel/livechat-endpoints/dashboards/chats-per-agent-chart.md) |
| `api/v1/livechat/analytics/dashboards/charts/agents-status` | Retrieves agent's statuses chart | [Link](omnichannel/livechat-endpoints/dashboards/agents-statuses-chart.md) |
| `api/v1/livechat/analytics/dashboards/charts/chats-per-department` | Retrieves chats per department chart | [Link](omnichannel/livechat-endpoints/dashboards/chats-per-department-chart.md) |
| `api/v1/livechat/analytics/dashboards/charts/timings` | Retrieves timing charts | [Link](omnichannel/livechat-endpoints/dashboards/timings-charts.md) |
| Url | Short Description | Details Page |
| --------------------------------------------------------------------- | ------------------------------------------------------- | ------------------------------------------------------------------------------------- |
| `api/v1/livechat/analytics/dashboards/conversation-totalizers` | Retrieves conversation totalizers for a department | [Link](omnichannel/livechat-endpoints/dashboards/get-conversation-metrics.md) |
| `api/v1/livechat/analytics/dashboards/agents-productivity-totalizers` | Retrieves agent productivity totalizer for a department | [Link](omnichannel/livechat-endpoints/dashboards/get-agent-service-time-metrics.md) |
| `api/v1/livechat/analytics/dashboards/chats-totalizers` | Retrieves chat totalizers for a department | [Link](omnichannel/livechat-endpoints/dashboards/get-chat-metrics.md) |
| `api/v1/livechat/analytics/dashboards/productivity-totalizers` | Retrieves productivity totalizers for a department | [Link](omnichannel/livechat-endpoints/dashboards/get-chat-metrics-by-time.md) |
| `api/v1/livechat/analytics/dashboards/charts/chats` | Retrieves chats chart for a department | [Link](omnichannel/livechat-endpoints/dashboards/get-chats-status.md) |
| `api/v1/livechat/analytics/dashboards/charts/chats-per-agent` | Retrieves chats per agent for a department chart | [Link](omnichannel/livechat-endpoints/dashboards/get-chat-status-of-agents.md) |
| `api/v1/livechat/analytics/dashboards/charts/agents-status` | Retrieves agent's statuses chart | [Link](omnichannel/livechat-endpoints/dashboards/get-status-of-agents.md) |
| `api/v1/livechat/analytics/dashboards/charts/chats-per-department` | Retrieves chats per department chart | [Link](omnichannel/livechat-endpoints/dashboards/get-chats-status-for-departments.md) |
| `api/v1/livechat/analytics/dashboards/charts/timings` | Retrieves timing charts | [Link](omnichannel/livechat-endpoints/dashboards/get-chat-times.md) |

#### Livechat Departments

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