Close a requested item

[fbcarvalho]

How do I close a requested item using the powershell?

[gdbarron]

Hi @fbcarvalho. Closing a requested item typically involves closing all the attached catalog items and then the requested item automatically closes. This is going to get a lot easier in the next release I'm currently working on, but for now with 2.x you can perform the following:

# get the requested item sys_id
$sysId = Get-ServiceNowRecord -Table 'Requested Item' -Filter @('number','-eq','ritmxxxxxx') -Property sys_id | Select -ExpandProperty sys_id # replace ritmxxxxxx with your actual number

# set catalog tasks to closed complete
Get-ServiceNowRecord -Table sc_task -Filter @('request_item', '-eq', $sysId) | Update-ServiceNowRecord -Table sc_task -Values @{'state'='Closed Complete'}

You may or may not have additional fields that must be populated when closing a task. If so, you'll need to add those values to -Values as well. You can determine which are required by closing a task via the GUI and seeing if it prompts you.

[fbcarvalho]

Thank you so much.
I'm working to automate some resquested items using System Center Orchestrator and powershell scripts. So firts I need to close all tasks and consequently the RITM will be closed automatically.