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clarify medialess option description, explaining Salesforce ccp function #152

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clarify medialess option description, explaining Salesforce ccp function #152

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4 changes: 3 additions & 1 deletion docs/classic/03-cti-adapter/01-cti-adapter-configuration.md
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Expand Up @@ -50,7 +50,9 @@ a default setting. This section will detail the options available.
separate CCP. Selecting the medialess option will configure the
Salesforce CCP to run in medialess mode, which provides the data
that Salesforce needs for screenpop while the audio is streamed to a
local CCP.
local CCP. IMPORTANT NOTE: if medialess mode is enabled, then the ccp
embedded in Salesforce won't make and accept calls normally, the
separate ccp will be responsible for making and accepting calls.

9. **Presence Sync Enabled:** This setting allows the adapter to use
the presence rules to sync state from Amazon Connect to Salesforce
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4 changes: 3 additions & 1 deletion docs/lightning/03-cti-adapter/01-cti-adapter-configuration.md
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Expand Up @@ -50,7 +50,9 @@ and supervisors that will be using the platform.
separate CCP. Selecting the medialess option will configure the
Salesforce CCP to run in medialess mode, which provides the data
that Salesforce needs for screenpop while the audio is streamed to a
local CCP.
local CCP. IMPORTANT NOTE: if medialess mode is enabled, then the ccp
embedded in Salesforce won't make and accept calls normally, the
separate ccp will be responsible for making and accepting calls.

9. **Presence Sync Enabled:** This setting allows the adapter to use
the presence rules to sync state from Amazon Connect to Salesforce
Expand Down