Merge pull request #9 from mrsimpson/assistify_0

Preparation for PoC Assistify.

.meteor/packages

@@ -166,3 +166,8 @@ underscorestring:underscore.string
 yasaricli:slugify
 yasinuslu:blaze-meta
 deepwell:bootstrap-datepicker2
+
+dbs:common
+dbs:ai
+assistify:help-request
+assistify:bot

.meteor/versions

@@ -8,6 +8,9 @@ accounts-password@1.3.4
 accounts-twitter@1.2.0
 aldeed:simple-schema@1.5.3
 allow-deny@1.0.5
+assistify@0.0.1
+assistify:bot@0.0.1
+assistify:help-request@0.0.1
 autoupdate@1.2.11
 babel-compiler@6.14.1
 babel-runtime@1.0.1
@@ -24,6 +27,8 @@ cfs:http-methods@0.0.32
 check@1.2.4
 coffeescript@1.12.0_1
 dandv:caret-position@2.1.1
+dbs:ai@0.0.1
+dbs:common@0.0.1
 ddp@1.2.5
 ddp-client@1.3.3
 ddp-common@1.2.8

packages/assistify-bot/bot.js

@@ -0,0 +1,5 @@
+// Write your package code here!
+
+// Variables exported by this module can be imported by other packages and
+// applications. See bot-tests.js for an example of importing.
+export const name = 'bot';

packages/assistify-bot/config.js

@@ -0,0 +1,17 @@
+Meteor.startup(()=> {
+	RocketChat.settings.add('Assistify_Bot_Username', "", {
+		group: 'Assistify',
+		i18nLabel: 'Assistify_Bot_Username',
+		type: 'string',
+		section: 'Bot',
+		public: true
+	});
+
+	RocketChat.settings.add('Assistify_Bot_Automated_Response_Threshold', 50, {
+		group: 'Assistify',
+		i18nLabel: 'Assistify_Bot_Automated_Response_Threshold',
+		type: 'int',
+		section: 'Bot',
+		public: true
+	});
+});

packages/assistify-bot/package.js

@@ -0,0 +1,26 @@
+Package.describe({
+	name: 'assistify:bot',
+	version: '0.0.1',
+	// Brief, one-line summary of the package.
+	summary: 'Adds a bot which propagates AI-results',
+	// URL to the Git repository containing the source code for this package.
+	git: '',
+	// By default, Meteor will default to using README.md for documentation.
+	// To avoid submitting documentation, set this field to null.
+	documentation: 'README.md'
+});
+
+Package.onUse(function (api) {
+	api.versionsFrom('1.4.2.6');
+	api.use('ecmascript');
+	api.use('assistify:help-request');
+	api.mainModule('bot.js');
+
+	//Server
+	api.addFiles('config.js', 'server');
+
+	//hooks
+	api.addFiles('server/hooks/onKnowledgeProviderResult.js', 'server');
+
+	//i18n in Rocket.Chat-package (packages/rocketchat-i18n/i18n
+});

packages/assistify-bot/server/hooks/onKnowledgeProviderResult.js

@@ -0,0 +1,67 @@
+Meteor.startup(() => {
+	/*
+	Trigger a bot to reply with the most relevant result one AI has retrieved results
+	Do this only once in order to avoid user-frustration
+	*/
+	RocketChat.callbacks.add('afterExternalMessage', function (externalMessage) {
+
+		const helpRequest = RocketChat.models.HelpRequests.findOneByRoomId(externalMessage.rid);
+		if(!helpRequest || helpRequest.latestBotReply){
+			return;
+		}
+
+		let totalResults = [];
+
+		if (externalMessage.result && externalMessage.result.queryTemplates) {
+			externalMessage.result.queryTemplates.forEach((queryTemplate, templateIndex) => {
+				queryTemplate.queries.forEach((query) => {
+					if (query.inlineResultSupport) {
+						const results = _dbs.getKnowledgeAdapter().getQueryResults(externalMessage.rid, templateIndex, query.creator);
+						if (results) {
+							totalResults = totalResults.concat(
+								results.map((result)=> {
+									return {
+										overallScore: query.confidence * (result.score || 1),
+										replySuggestion: result.replySuggestion
+									}
+								})
+							);
+						}
+					}
+				});
+			});
+
+			if (totalResults.length > 0) {
+				// AI believes it can contribute to the conversation => create a bot-response
+				const mostRelevantResult = totalResults.reduce((best, current) => current.overallScore > best.overallScore ? current : best,
+																{
+																	overallScore: 0,
+																	replySuggestion: ""
+																});
+				const scoreThreshold = RocketChat.settings.get('Assistify_Bot_Automated_Response_Threshold');
+				if(mostRelevantResult.replySuggestion && (mostRelevantResult.overallScore * 1000) >= scoreThreshold ) { //multiply by 1000 to simplify configuration
+					const botUsername = RocketChat.settings.get('Assistify_Bot_Username');
+					const botUser = RocketChat.models.Users.findOneByUsername(botUsername);
+
+					if (!botUser) {
+						throw new Meteor.Error('Erroneous Bot-Configuration: Check username')
+					}
+					try {
+
+						const botMessage = RocketChat.sendMessage({
+							username: botUser.username,
+							_id: botUser._id
+						}, {msg: mostRelevantResult.replySuggestion}, {_id: externalMessage.rid});
+
+						helpRequest.latestBotReply = botMessage;
+						RocketChat.models.HelpRequests.registerBotResponse(helpRequest._id, botMessage);
+
+					} catch (err) {
+						console.error('Could not add bot help message', err);
+						throw new Meteor.Error(err);
+					}
+				}
+			}
+		}
+	}, RocketChat.callbacks.priority.LOW)
+});

packages/assistify-help-request/assets/stylesheets/helpRequestContext.less

@@ -0,0 +1,40 @@
+.assistify-create-section {
+  margin-bottom: 30px;
+
+  .input-submit {
+	margin-top: 5px;
+  }
+}
+.help-request-context {
+  padding: 15px;
+
+  .title {
+    background-color: #ccc;
+    font-weight: 700;
+    padding: 10px;
+    font-size: 15px;
+    color: #757575
+  }
+
+  .context-parameters-wrapper {
+    border: solid;
+    border-width: 1px;
+    border-color: #CCCCCC;
+
+    .context-parameter {
+      margin: 0;
+      border: 0;
+      border-color: #ccc;
+      border-top: 1px solid #ccc;
+      font-size: 100%;
+      vertical-align: baseline;
+      background-color: white;
+      padding: 10px 15px;
+      font-style: italic;
+
+      .value {
+        font-weight: bold;
+      }
+    }
+  }
+}

packages/assistify-help-request/client/hooks/openAiTab.js

@@ -0,0 +1,10 @@
+/**
+ * Makes the knowledge base panel open on opening a room in which it is active
+ * (a request, an expertise or a livechat)
+ */
+RocketChat.callbacks.add('enter-room', function(subscription){
+ const roomOpened = RocketChat.models.Rooms.findOne({_id: subscription.rid});
+	if(roomOpened.t === 'r' || roomOpened.t === 'e' || roomOpened.t === 'l'){
+		$('.flex-tab-container:not(.opened) .flex-tab-bar .hidden .icon-lightbulb').click(); //there is no ID of the tabbar's Button which we could use so far
+	}
+});

packages/assistify-help-request/client/lib/collections.js

@@ -0,0 +1 @@
+var expertiseSearchCache = new Meteor.Collection(null);

packages/assistify-help-request/client/views/sideNav/AssistifyCreateChannel.html

@@ -0,0 +1,8 @@
+<template name="AssistifyCreateChannel">
+	<div class="wrapper assistify-create-section">
+		<h4>{{_ "Assistify" }}</h4>
+		{{> AssistifyCreateRequest}}
+		<div style="min-height: 30px"></div>
+		{{> AssistifyCreateExpertise}}
+	</div>
+</template>

packages/assistify-help-request/client/views/sideNav/AssistifyCreateExpertise.html

@@ -0,0 +1,27 @@
+<template name="AssistifyCreateExpertise">
+	{{#if hasPermission 'create-e'}}
+		<div class="input-line no-icon">
+			<span>{{_ "Expertise"}}</span>
+			<input type="text" id="expertise" dir="auto" placeholder="{{_ 'Enter_name_here'}}">
+		</div>
+
+		<div class="input-line no-icon">
+			<label class="color-tertiary-font-color" for="experts">{{_ "Select_users"}}</label>
+			{{> inputAutocomplete settings=autocompleteSettings id="experts" class="search" placeholder=(_ "Search_by_username") autocomplete="off"}}
+			{{#if selectedUsers}}
+				<ul class="selected-users">
+					{{#each selectedUsers}}
+						<li class="background-transparent-darker">{{.}} <i
+								class="icon-cancel remove-expert"></i>
+						</li>
+					{{/each}}
+				</ul>
+			{{/if}}
+		</div>
+
+		<div class="input-submit">
+			<button class="button primary save-expertise">{{_ "Create" }}</button>
+			<button class="button cancel-expertise">{{_ "Cancel" }}</button>
+		</div>
+	{{/if}}
+</template>

packages/assistify-help-request/client/views/sideNav/AssistifyCreateExpertise.js

@@ -0,0 +1,127 @@
+import toastr from 'toastr';
+
+Template.AssistifyCreateExpertise.helpers({
+	selectedUsers: function () {
+		const instance = Template.instance();
+		return instance.selectedUsers.get();
+	},
+	autocompleteSettings: function () {
+		return {
+			limit: 10,
+			// inputDelay: 300
+			rules: [
+				{
+					// @TODO maybe change this 'collection' and/or template
+					collection: 'UserAndRoom',
+					subscription: 'userAutocomplete',
+					field: 'username',
+					template: Template.userSearch,
+					noMatchTemplate: Template.userSearchEmpty,
+					matchAll: true,
+					filter: {
+						exceptions: Template.instance().selectedUsers.get()
+					},
+					selector(match) {
+						return {term: match};
+					},
+					sort: 'username'
+				}
+			]
+		};
+	}
+});
+
+Template.AssistifyCreateExpertise.events({
+	'autocompleteselect #experts'(event, instance, doc) {
+		instance.selectedUsers.set(instance.selectedUsers.get().concat(doc.username));
+
+		instance.selectedUserNames[doc.username] = doc.name;
+
+		event.currentTarget.value = '';
+		return event.currentTarget.focus();
+	},
+
+	'click .remove-expert'(e, instance) {
+		let self = this;
+
+		let users = instance().selectedUsers.get();
+		users = _.reject(instance().selectedUsers.get(), _id => _id === self.valueOf());
+
+		instance().selectedUsers.set(users);
+
+		return $('#experts').focus();
+	},
+
+
+	'keyup #expertise': function (e, instance) {
+		if (e.keyCode == 13) {
+			instance.$('#experts').focus();
+		}
+	},
+
+	'keydown #channel-members'(e, instance) {
+		if (($(e.currentTarget).val() === '') && (e.keyCode === 13)) {
+			return instance.$('.save-channel').click();
+		}
+	},
+
+	'click .cancel-expertise': function (event, instance) {
+		SideNav.closeFlex(() => {
+			instance.clearForm()
+		});
+	},
+
+	'click .save-expertise': function (event, instance) {
+		event.preventDefault();
+		const name = instance.find('#expertise').value.toLowerCase().trim();
+		instance.expertiseRoomName.set(name);
+
+		if (name) {
+			Meteor.call('createExpertise', name, instance.selectedUsers.get(), (err, result) => {
+				if (err) {
+					console.log(err);
+					switch (err.error) {
+						case 'error-invalid-name':
+							toastr.error(TAPi18n.__('Invalid_room_name', name));
+							return;
+						case 'error-duplicate-channel-name':
+							toastr.error(TAPi18n.__('Duplicate_channel_name', name));
+							return;
+						case 'error-archived-duplicate-name':
+							toastr.error(TAPi18n.__('Duplicate_archived_channel_name', name));
+							return;
+						case 'error-no-members':
+							toastr.error(TAPi18n.__('Expertise_needs_experts', name));
+							return;
+						default:
+							return handleError(err)
+					}
+				}
+
+				// we're done, so close side navigation and navigate to created request-channel
+				SideNav.closeFlex(() => {
+					instance.clearForm()
+				});
+				RocketChat.callbacks.run('aftercreateCombined', {_id: result.rid, name: name});
+				FlowRouter.go('expertise', {name: name}, FlowRouter.current().queryParams);
+			});
+		} else {
+			console.log(err);
+			toastr.error(TAPi18n.__('The_field_is_required', TAPi18n.__('expertise')));
+		}
+	}
+});
+
+Template.AssistifyCreateExpertise.onCreated(function () {
+	const instance = this;
+	instance.expertiseRoomName = new ReactiveVar('');
+	instance.selectedUsers = new ReactiveVar([]);
+	instance.selectedUserNames = {};
+
+	instance.clearForm = function () {
+		instance.expertiseRoomName.set('');
+		instance.selectedUsers.set([]);
+		instance.find('#expertise').value = '';
+		instance.find('#experts').value = '';
+	};
+});

packages/assistify-help-request/client/views/sideNav/AssistifyCreateRequest.html

@@ -0,0 +1,13 @@
+<template name="AssistifyCreateRequest">
+	<label class="color-tertiary-font-color" for="expertise-search">{{_ "New_request_for_expertise"}}</label>
+		{{> inputAutocomplete settings=autocompleteExpertiseSettings id="expertise-search" class="search" autocomplete=off value=expertise}}
+	<!--Placeholder: Seperate field to enter any name-->
+	<!--<div class="input-line no-icon">-->
+		<!--<span>{{_ "Request"}}</span>-->
+		<!--<input type="text" id="request-name" class="required" dir="auto" placeholder="{{_ 'Enter_name_here'}}">-->
+	<!--</div>-->
+	<div class="input-submit">
+		<button class="button primary save-request">{{_ "Create" }}</button>
+		<button class="button cancel-request">{{_ "Cancel" }}</button>
+	</div>
+</template>