Allow arbitration tickets to be manually reopened. #6843
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This is useful in cases where a user did not receive the ticket closure message: The user messages the arbitrator asking for clarification. Arbitrator re-opens the ticket and re-sends the closing message.
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This is useful in cases where a user did not receive the ticket closure message:
The user messages the arbitrator asking for clarification. Arbitrator re-opens the ticket and re-sends the closing message.
Requested by @refund-agent2