Troubleshooting

Errors

ComAddIn [Error] The Ribbon/COM add-in helper required by add-in Argo could not be registered.

This error will sometimes occur if the Argo add-in has been previously disabled. Follow these steps to re-enable Argo:

1. Click the File tab, click Options, and then click the Add-Ins category.
2. In the Manage dropdown box, select Disabled Items, and then click Go....
3. A list of disabled add-ins will be displayed. Select Argo and click Enable.

Initialization [Error] DnaLibrary AutoOpen Error : TargetInvocationException - Exception has been thrown by the target of an invocation.

Please update to the latest version of Argo.

System.IO.FileLoadException: Could not load file or assembly 'StatLib3' or one of its dependencies.

This error has a few different possible causes. The known causes are listed below:

Argo is attempting to launch within a ZIP file

Please note that Argo will not launch correctly if you navigate inside the ZIP file and double click on the Argo-4.1.xll file. You must extract the Argo ZIP file before you can install Argo in Excel. For instructions on how to properly install Argo, please refer to the installation guide.

The Argo directory is missing files

The Argo-4.1.xll file must remain in the same directory that contains its supporting files. Don't drag the Argo-4.1.xll file out by itself onto your desktop or into your documents folder. Pleasure ensure that your Argo folder contains the following files:

• Argo-4.1.xll
• concrt140.dll
• msvcp140.dll
• StatLib3.dll
• vccorlib140.dll
• vcruntime140.dll

Files downloaded from the internet are blocked by Windows Group Policies

Windows Group Policies on your computer may be configured to automatically block certain files downloaded from the internet. To unblock these files:

1. For EVERY file in the Argo directory, right-click the file and then click Properties.
2. Near the bottom of the General tab, click the Unblock checkbox.
3. Click Apply at the bottom.

Alternatively you can unblock the Argo zip file by following the above instructions before extracting it, and then all extracted files will also be unblocked.

Please note that if you downloaded the Argo zip file from the internet and you do not see the option to unblock the file when initially right-clicking the zip and selecting Properties then your organization's IT policies may have disabled the option to unblock files downloaded from the internet.

General Troubleshooting Steps

Argo is disabled in Excel

Follow the instructions here to enable Argo.

Application add-ins are disabled

1. Click the File tab, click Options, and then click the Trust Center category.
2. Click Trust Center Settings and then click the Add-ins category.
3. Make sure to uncheck the checkbox labelled "Disable all Application Add-ins (may impair functionality)".