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👇 Create a backup of your Groove HQ ticket history.

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Groove Ticket Backup

Retrieves all your tickets and messages from Groove and stores them locally in an sqlite3 database. Attachments are downloaded separately.

Usage

Making a Backup

Clone the repo:

$ git clone https://github.com/DangerCove/groove-backup.git

Run the backup script:

$ ./backup
Using concurrent-ruby 1.0.5
Using i18n 1.0.1
Using minitest 5.11.3
Using thread_safe 0.3.6
Using tzinfo 1.2.5
Using activesupport 5.2.0
Using bundler 1.16.1
Using multi_xml 0.6.0
Using httparty 0.16.2
Using groovehq 1.0.7 from https://github.com/Fodoj/groovehq.git (at master@6de06ea)
Using sqlite3 1.3.13
Bundle complete! 2 Gemfile dependencies, 11 gems now installed.
Use `bundle info [gemname]` to see where a bundled gem is installed.
Provide your Private Token:
_

^ Input your Private Token. Get if from Groove Dashboard -> Settings -> API.

Notice the ./output folder appear while the script is running.

Using the Backup

The script stores everything in an sqlite3 database, which can be queried with tools like DB Browser for SQLite.

I started on a retrieve script, but I'm not sure if it'll be useful at all. Feel free to expand on it.

Version History

0.1.0

  • First release.

Database Structure

This is the database structure I use. I've tried sticking as close to Groove's model layout as I could.

Database structure

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