Verify wallet not linking with Uphold

[neroxyr]

Description

The wallet is not verified when clicked and following the steps to verify the wallet

Steps to Reproduce

1. Verify Wallet
2. Continue
3. Uphold
4. Continue to login
5. Authorize

Actual result:

The wallet is not verified

Expected result:

The wallet to be verified

Reproduces how often:

Easily reproduced

Brave version (brave://version info)

Brave | 1.29.76 Chromium: 93.0.4577.58 (Official Build) (64-bit)
Revision | c4410ece044414ea42fa4ba328d08195e818a99c-refs/branch-heads/4577@{#1076}
OS | Windows 10 OS Version 2009 (Build 19043.1165)

Version/Channel Information:

Stable

• Can you reproduce this issue with the current release? yes
• Can you reproduce this issue with the beta channel? don't know
• Can you reproduce this issue with the nightly channel? don't know

Other Additional Information:

• Does the issue resolve itself when disabling Brave Shields? no
• Does the issue resolve itself when disabling Brave Rewards? no
• Is the issue reproducible on the latest version of Chrome? no

[kenherbert]

Try signing into Uphold in another tab before going through the verification process. There is a known session cookie issue with Uphold at the moment that causes a loop like this.

[neroxyr]

Thanks, logged out and signed in again in another tab but still can't verify my wallet.

[kenherbert]

That usually works for most people, but you could also try disabling shields on Uphold.

[Miyayes]

Does it give you any error messages after you try? Check in the BAT dropdown panel as well (click BAT icon in the URL bar). Thanks.

[neroxyr]

Does it give you any error messages after you try? Check in the BAT dropdown panel as well (click BAT icon in the URL bar). Thanks.

this message appears
"Device Limit Reached |Your wallet cannot be verified because you've reached the maximum verified device limit. 9/6/2021"

I've read that the limit is 4 devices, but I have only two desktop browsers verified previously. My two android devices are not verified yet because of the 15 BAT minimum requirement

[bsclifton]

@brave/rewards-support

[Miyayes]

@neroxyr If you can send me your brave://rewards-internals (general info tab copy-paste) of one of your previously linked desktop browsers, that would be great. You can send it by email to christopher@brave.com.

[neroxyr]

Tha

@neroxyr If you can send me your brave://rewards-internals (general info tab copy-paste) of one of your previously linked desktop browsers, that would be great. You can send it by email to christopher@brave.com.

Thanks, just emailed it to you.

[MuffyOne]

@neroxyr If you can send me your brave://rewards-internals (general info tab copy-paste) of one of your previously linked desktop browsers, that would be great. You can send it by email to christopher@brave.com.

Hi, I'm having the same exact issue, I have a windows computer and a mac mini linked and when I try to verify my Android phone I get back "Device Limit Reached |Your wallet cannot be verified because you've reached the maximum verified device limit.".

[neroxyr]

@MuffyOne Hi, I'm having the same exact issue, I have a windows computer and a mac mini linked and when I try to verify my Android phone I get back "Device Limit Reached |Your wallet cannot be verified because you've reached the maximum verified device limit.".

The issue is still present on my side, emailed them but no response so far.