ci: add issue templates and workflow for JIRA (#4100)

Signed-off-by: Sergio Schvezov <sergio.schvezov@canonical.com>

.github/ISSUE_TEMPLATE/bug.yaml

@@ -0,0 +1,65 @@
+name: Bug Report
+description: File a bug report
+labels: ["Type: Bug", "Status: Triage"]
+body:
+  - type: markdown
+    attributes:
+      value: >
+        Thanks for taking the time to fill out this bug report! Before
+        submitting your issue, make sure this has not been already
+        reported or if it works with the latest published version
+        of Snapcraft.
+  - type: textarea
+    id: bug-description
+    attributes:
+      label: Bug Description
+      description: >
+        If applicable, add screenshots to help explain your
+        problem.
+    validations:
+      required: true
+  - type: textarea
+    id: reproduction
+    attributes:
+      label: To Reproduce
+      description: >
+        Provide a step-by-step instruction of how to reproduce the behavior.
+    validations:
+      required: true
+  - type: textarea
+    id: environment
+    attributes:
+      label: Environment
+      description: >
+        We need to know a bit more about the context in which Snapcraft failed.
+        - Are you running Snapcraft in destructive-mode, using LXD or Multipass.
+        - On what system is Snapcraft running (e.g.; Ubuntu 22.04 LTS, Windows 11,
+          OS X 10.15).
+    validations:
+      required: true
+  - type: textarea
+    id: snapcraft.yaml
+    attributes:
+      label: snapcraft.yaml
+      description: >
+        If possible, please paste your snapcraft.yaml contents. This
+        will be automatically formatted into code, so no need for
+        backticks.
+      render: shell
+    validations:
+      required: true
+  - type: textarea
+    id: logs
+    attributes:
+      label: Relevant log output
+      description: >
+        Please copy and paste any relevant log output. This will be
+        automatically formatted into code, so no need for backticks.
+      render: shell
+    validations:
+      required: true
+  - type: textarea
+    id: additional-context
+    attributes:
+      label: Additional context
+

.github/ISSUE_TEMPLATE/task.yaml

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+name: Task
+description: File an enhancement proposal
+labels: ["Type: Task", "Status: Triage"]
+body:
+  - type: markdown
+    attributes:
+      value: >
+        Thanks for taking the time to fill out this enhancement
+        proposal! Before submitting your issue, please make sure there
+        isn't already a prior issue concerning this. If there is,
+        please join that discussion instead.
+  - type: textarea
+    id: enhancement-proposal
+    attributes:
+      label: What needs to get done
+      description: >
+        Describe what needs to get done
+    validations:
+      required: true
+  - type: textarea
+    id: enhancement-proposal
+    attributes:
+      label: Why it needs to get done
+      description: >
+        Describe why it needs to get done
+    validations:
+      required: true

.github/workflows/issues.yaml

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+name: Issues
+
+on: [issues]
+
+jobs:
+  update:
+    name: Update Issue
+    runs-on: ubuntu-latest
+    steps:
+      - name: Dump Github Context
+        run: |
+          echo "update=false" >> $GITHUB_ENV          
+          if [ ${{ github.event_name }} != "issues" ]; then
+            echo "This action only operates on issues"
+            exit 0
+          fi
+          echo "update=true" >> $GITHUB_ENV
+      - name: Determine action
+        run: |
+          if [ ${{ github.event.action }} == "opened" ]; then
+            echo "action=open" >> $GITHUB_ENV
+          fi
+          if [ ${{ github.event.action }} == "reopened" ]; then
+            echo "action=reopen" >> $GITHUB_ENV
+          fi
+          if [ ${{ github.event.action }} == "closed" ]; then
+            echo "action=close" >> $GITHUB_ENV
+          fi
+      - name: Determine type
+        run: |
+          if ${{ contains(github.event.*.labels.*.name, 'Type: Bug') }}; then
+            echo "type=bug" >> $GITHUB_ENV
+          else
+            echo "type=story" >> $GITHUB_ENV
+          fi
+      - name: Update
+        if: ${{ env.update == 'true' }}
+        env:
+          ID: ${{ github.event.issue.html_url }}
+          TITLE: ${{github.event.issue.title }}
+          COMPONENT: Snapcraft
+          DESCRIPTION: Opened by ${{ github.event.issue.user.login }}.
+        run: |
+          data=$(jq -n \
+            --arg id "$ID" \
+            --arg action "${{ env.action }}" \
+            --arg title "$TITLE" \
+            --arg description "$DESCRIPTION" \
+            --arg component "$COMPONENT" \
+            --arg type "${{ env.type }}" \
+            '{data: {id: $id, action: $action, title: $title, description: $description, component: $component, type: $type}}')
+            
+          curl -X POST -H 'Content-type: application/json' --data "${data}" "${{ secrets.JIRA_URL }}"