FfcrmVend

A plugin for Fat Free CRM that provides several endpoints to receive Vend webhooks and update the data in a Fat Free CRM system.

Installation

Add ffcrm_vend to your Fat Free CRM application Gemfile and run bundle install.

gem 'ffcrm_vend', git: 'https://github.com/crossroads/ffcrm_vend'

Open the Rails console and enter the following code to create a cf_vend_customer_id field

unless Field.where(name: 'cf_vend_customer_id').size > 0
  field_group = FieldGroup.where(klass_name: "Contact", name: 'custom_fields').first
  field_group ||= FieldGroup.create(name: 'custom_fields', label: 'Custom Fields', klass_name: 'Contact') # doesn't exist in test db
  CustomField.create(as: 'string', name: 'cf_vend_customer_id', label: "Vend Customer ID", field_group: field_group)
end

Setup

Once installated, you should start your Fat Free CRM server and go to the Admin section. There you can click on the "Vend" tab and set various options.

• Vend ID - this is the id of your vend instance. Used to provide links back to the sales in Vend.
• Token - this is the token that is shared between your app and the webhook provider to authenicate requests. A token is generated for you by default.
• Default User - select a user that will be the owner of requests that come in from the Vend webhook. Not all webhooks include data about who performed the action. In these cases, this user is used.
• Sale prefix - text to use for the name of the opportunity that will be created whenever a sale is made. (more details below)

Vend Setup

• Login to your Vend instance and goto /setup/api (https://your-vend-id.vendhq.com/setup/api)
• Click "Add webhook"
• Enter the register_sale url
• E.g. https://your-fat-free-crm-instance.com/vend/register_sale?token=b6ONSq5FnxdbIwRF3lKnlQ
• You can find this url listed on the admin vend screen (see Setup above)
• Select sale.update as the webhook type and save.
• Click on "Add webhook" again
• Enter https://your-fat-free-crm-instance.com/vend/customer_update?token=b6ONSq5FnxdbIwRF3lKnlQ as the URL
• Select customer.update as the webhook type and save.

Webhook consumers

FfcrmVend provides the following controller actions that consume Vend webhooks.

RegisterSale

The /vend/register_sale route responds to the sale.update payloads from Vend (see http://docs.vendhq.com/api/1.0/register-sale.html).

When a sale webhook comes in, FfcrmVend does the following:

• Determines the user that carried out the action and sets the PaperTrail.request.whodunnit field
• The username of the Vend cashier who made the sale is usually included in the payload. If there is a corresponding user with the same email address or username in Fat Free CRM, then they are selected. Otherwise, the default user (set in the Admin -> Vend tab) is used.
• Checks to see if the customer name is in the exclusion list (see Admin tab -> Vend). If so, halts execution and returns 200 OK.
• Looks for the customer in Fat Free CRM.
• FfcrmVend adds a Contact custom field called cf_vend_customer_id. If a customer is found with this id, then the sale is associated with this user. If no customer is found, a new contact is created.
• Creates a new won opportunity and associates this with the customer.
• The opportunity is named "[sale prefix] XX", where [sale prefix] is set in the Admin -> Vend tab and XX is the Vend invoice number.
• The opportunity closes_on value is set to the date of the sale.
• The opportunity amount is set to the total value of the sale and the probability to 100% so that the weighted_value reports correctly.
• A new comment is made on the opportunity with the url pointing back to the sale in Vend.
• This url is constructed using the Vend ID in Admin -> Vend settings.

Note: that the above actions take place inside a transaction. This means that in the event of an error, all the data is rolled back. It's all or nothing!

Customer

The /vend/customer_update route responds to Vend's customer.update webhook. When fired, the following happens:

• Sets the PaperTrail.request.whodunnit field to the default user (set in the Admin -> Vend tab).
• The customer_update hook from Vend does not include the user who made the update so we always the default user.
• Checks to see if the customer name is in the exclusion list (see Admin tab -> Vend). If so, halts execution and returns 200 OK.
• Looks for the customer in Fat Free CRM.
• FfcrmVend adds a contact custom field called cf_vend_customer_id. If a contact is found with this id, then the contact update affects this record.
• If no existing contact is found, the email address is used to search in the email and alt_email fields. The first contact to match is used.
• If no existing contact is found, a new contact record is created.
• Contact update procedure
• The first_name and last_name fields of the contact are overriden
• The phone field is overriden
• If either the contact email or alt_email fields already match the new email, no email update occurs
• If neither the contact email nor alt_email match the new email, then it is added to the email field (if it is empty), otherwise to the alt_email field
• If the contact has no business_address, it is filled in with the new data.

Note: data is not overriden if the new value is blank.

Tests

Run rake to setup the database and run the specs.

Manual testing

During development, you can use the code below to simulate an incoming Vend webhook on your local machine. Note: requires the nestful gem (https://github.com/maccman/nestful).

Install the nestfull gem (gem install nestful), run your rails server and open up an irb session.

• To fire a register_sale webhook use:

  require 'nestful'
  token = "your-token"
  payload = File.open('/path/to/ffcrm_vend/spec/requests/fixtures/register_sale.json').read
  Nestful.post 'http://localhost:3000/vend/register_sale', :format => :json, :payload => payload, :token => token
  

• To fire a customer_update webhook use:

  require 'nestful'
  token = "your-token"
  payload = File.open('/path/to/ffcrm_vend/spec/requests/fixtures/customer_update.json').read
  Nestful.post 'http://localhost:3000/vend/customer_update', :format => :json, :payload => payload, :token => token
  

Bug Fixes / Contributions

Please open issues in the GitHub issue tracker and use pull requests for new features.

License

Copyright Crossroads Foundation 2013

This is "Charityware" i.e.you can use and copy it as much as you like, but you are encouraged to make a donation for those in need via the Crossroads Foundation (the organisation who built this plugin). See http://www.crossroads.org.hk/

Full license pending

Authors

• Ben Tillman (ben.tillman@gmail.com)
• Steve Kenworthy (steveyken@gmail.com)