- multiple organization support
- multiple departments per organization
- per department support email
- Live chat plugin support with theme customizations
- 2 way email conversation
- HelpCenter (created from conversations)
- Bots
MongoDB v3.2+. - Database mkdocs - documentation
copy/rename .env.template into .env
mv .env.template .envedit/update the following .env fields
- DB_HOST
if need to also send emails and have 2 way email conversations like in github issues
- SMTP_HOST
- SMTP_PORT
- SMTP_USER
- SMTP_PASSWORD
2 way email conversations won't without the Helpdesk Mail Server to forward the emails to specific tickets' conversation.
For a more in-depth understanding of how the project is structured to work, setup the documentation
- install mkdocs
pip install mkdocs
- build documentation
mkdocs build
- serve
documentation will be accessible at http://127.0.0.1:8000/
mkdoc serve