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General issue: Because the payment statement is so far removed from the journal metadata field, authors often don't make the connection that they have to correctly input metadata for sponsored journals to avoid being billed. It's also evident from a variety of emails that authors are also just skimming the last page, if even that, and some completely miss the payment statement when they there is no sponsorship from journal or institution. This can lead to issues where they say "well I can't pay, so withdraw my dataset," but we don't do that in the normal workflow, so we basically have to give them a one-time waiver and just admonish them lightly.
General solution (requires brainstorming/discussion): We (me and Jess) are wondering if there is some way to add a short statement or visual indicator (e.g., green check mark to the right of the field) for when a sponsored journal is matched and the cost is covered. That would probably warrant a counterpart indicator when a journal is matched to a non-sponsored journal or isn't matched at all to indicate the author is going to be billed for publishing with us (something less dramatic than a red X or exclamation point). We're open to suggestions on what seems most technically feasible and user-friendly!
The text was updated successfully, but these errors were encountered:
Priority: medium
Affected: authors, Helpdesk
General issue: Because the payment statement is so far removed from the journal metadata field, authors often don't make the connection that they have to correctly input metadata for sponsored journals to avoid being billed. It's also evident from a variety of emails that authors are also just skimming the last page, if even that, and some completely miss the payment statement when they there is no sponsorship from journal or institution. This can lead to issues where they say "well I can't pay, so withdraw my dataset," but we don't do that in the normal workflow, so we basically have to give them a one-time waiver and just admonish them lightly.
General solution (requires brainstorming/discussion): We (me and Jess) are wondering if there is some way to add a short statement or visual indicator (e.g., green check mark to the right of the field) for when a sponsored journal is matched and the cost is covered. That would probably warrant a counterpart indicator when a journal is matched to a non-sponsored journal or isn't matched at all to indicate the author is going to be billed for publishing with us (something less dramatic than a red X or exclamation point). We're open to suggestions on what seems most technically feasible and user-friendly!
The text was updated successfully, but these errors were encountered: