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Update access_token_error.md #4949

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Feb 19, 2024
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Update access_token_error.md #4949

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7e5d400
Update access_token_error.md
joellabes Feb 18, 2024
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Add max duration of refresh token
joellabes Feb 19, 2024
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Merge branch 'current' into joellabes-access-token
mirnawong1 Feb 19, 2024
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Update website/docs/faqs/Troubleshooting/access_token_error.md
mirnawong1 Feb 19, 2024
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Update access_token_error.md
mirnawong1 Feb 19, 2024
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mirnawong1 Feb 19, 2024
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18 changes: 9 additions & 9 deletions website/docs/faqs/Troubleshooting/access_token_error.md
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---
title: I'm receiving an `access_token` error when trying to run queries in the IDE.
description: "Reauthenticate warehouse when seeing `access_token` error"
sidebar_label: '`access_token` error in the IDE'
sidebar_label: 'Receiving `access_token` error in the IDE'
id: access_token_error

---

If you're seeing the below error when you try to run queries in the IDE, have no fear - we'll do our best to get you unstuck with the following steps!
If you're seeing a database error labeled `access_token` when you try to run queries in the IDE, this means your [OAuth](/docs/cloud/manage-access/set-up-snowflake-oauth) connection between Snowflake and dbt Cloud has expired.

`access_token`
To fix this, you'll need to re-connect the two tools.

In order to resolve the issue, you'll want to:
Your Snowflake administrator can [configure](/docs/cloud/manage-access/set-up-snowflake-oauth#create-a-security-integration) the refresh tokens' validity, which has a maximum 90-day validity period.

1. Go to you Profile (upper right corner of dbt Cloud)
2. Click on the correct warehouse connection under "Credentials"
3. Click "Connect Snowflake Account" green button in the "Development Credentials" section. This drives you through reauthentication through the SSO flow.

If you've tried the step above and are still experiencing this behavior - reach out to the Support team at support@getdbt.com and we'll be happy to help!
To resolve the issue, complete the following steps:

1. Go to your **Profile settings** page (accessible from the gear icon at the upper right corner of dbt Cloud).
2. Click on the correct warehouse connection under **Credentials**.
3. Click the green **Reconnect Snowflake Account** button in the **Development Credentials** section. This drives you through reauthentication through the SSO flow.

If you've tried the step above and are still experiencing this behavior, reach out to the Support team at support@getdbt.com for further assistance.
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