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A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.

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Amazon Connect Snippets

This repository is a collection of code snippets for working with different parts of Amazon Connect. The snippets are organized by language. There's an additional directory called tools and a collection of projects that come with associated CloudFormation templates and Contact Flows in the projects/ directory.

We currently have snippets in:

Feel free to add more languages. Please follow the requirements in each subdirectory README.

Snippets

Name Description Links
Outbound Dial Uses the StartOutboundVoiceContact API to call a number. Java DotNet Go
Holiday Check Can be used to check for holidays in a contact flow Python
Sync Instance User Data Can be used to sync basic user information from one instance to another instance Python
Lex Default Intent Function pass the utterance used in Lex on default intent to a contact attribute in connect Python
Get Available Agents Uses the GetCurrentMetricData API to get all available agents in a queue Go
Add Connect User Add a new user to Amazon Connect PowerShell
Multi Account / Multi Instance Metric Collection Collect metrics from multiple accounts Python
Restrict Deskphone in CCP Enforce deskphone settings with javascript in the CCP Javascript
Remote Control Center Centrally manage prompts and routing configurations in DynamoDB Python
Contact Flow Helper A single AWS Lambda function which provides a set of basic math and text tools to help manipulate data in contact flows Python
Create Tasks Programmatically CloudFormation template to enable you to programmatically create an Amazon Connect Task Javascript

Projects

Name Description Links
Context Routing Uses CTR processing, Lambda, and DynamoDB to track IVR task completion and return callers to incomplete tasks CloudFormation
SCV-CrossAccountSMS Uses Lambda and cross account permissions to allow Salesforce Service Cloud Voice provisioned Amazon Connect instances to utilize SNS to send SMS messages. CloudFormation
CallerHistory The caller history project utilizes AWS Lambda and Amazon DynamoDB to record if an individual has contacted previously though a user defined identifier and records time of last contact. CloudFormation
CrossRegionCrossAccount This project shows how to call an AWS Lambda function that exists in a separate account or a separate region using AWS Lambda permissions. CloudFormation
GetSetDataByID This project expands on the CallerHistory project by implementing additional functionality to get, put, and update items in Amazon DynamoDB. CloudFormation
LastAgentRouting This project shows how to potentially implement last agent routing for customers using a voice channel. CloudFormation
RoutingFeatureRouting This project shows how to capture a routing feature and use that to dynamically route a caller in a contact flow. CloudFormation
LambdaAlias This project shows how to provide access to an AWS Lambda function Alias from Amazon Connect. CloudFormation
ContextRouting This project demonstrates how you can use contact trace record processing, Lambda, and DynamoDB to track a callers progress through an IVR task, such as making a payment, and return them to that task should they be disonnected. CloudFormation
Rate Limiter The rate limiter project utilizes AWS Lambda and Amazon DynamoDB dynamically to add rate limiting a caller to a Amazon Connect queue based on their phone number and/or IP address. CloudFormation
CCP Log Parser A visualisation tool to visualise CCP logs to help troubleshoot client side errors link
Connectivity Test Tool This tool checks which web browser the agent is running, the network configuration from the client side and whether the microphone has required permissions. link
Dynamic Contact Center This project demonstrates how you can use persistent session attributes to develop modular, repeatable and dynamic contact flows CloudFormation
Email Channel using SES and Tasks This project demonstrates how you can use Tasks and Amazon SES as a way to support email communications through Amazon Connect CloudFormation

Contributions

Make sure the .gitignore per language is applied. Make sure your snippet has no external dependencies. Make sure your snippet is self contained.

Values for variables

  • InstanceId : c2e9dc6f-3f69-40e2-b0ec-f78d0c62bee6
  • ContactFlowId: ae4e2be3-5541-4c57-9738-217052e61eb3
  • DestinationPhoneNumber : +12065550101
  • SourcePhoneNumber : +12065550100

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A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.

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  • JavaScript 93.5%
  • Python 2.6%
  • HTML 2.2%
  • TypeScript 0.5%
  • CSS 0.4%
  • Go 0.3%
  • Other 0.5%