Base commands

Managing preset commands

Agent can configure preset command that will render frequently used messages. This is a good way to save typing be responsive when having lots of chat simultaneously.

Listing available commands

In a chat session input box type /list this will list all available command and their corresponding values.

Adding command

In a chat session input box type /add command msg ex:

/add h Hello there, I'm Dominic, how may I help you today?

The command is h and the msg is the Hello...

You would use this command like this:

/h in a chat session input box.

Editing command

In a chat session input box type /edit command msg ex:

/edit h Goodbye

This will update the command h with the new value.

Deleting a command

In a chat session input box type /del command ex:

/del h

This will remove that command.