[DOCS] Add Cases connector details (#127232)

docs/management/cases/add-connectors.asciidoc

@@ -0,0 +1,56 @@
+[[add-case-connectors]]
+== Add connectors
+
+preview::[]
+
+You can add connectors to cases to push information to these external incident
+management systems:
+
+* IBM Resilient
+* Jira
+* ServiceNow ITSM
+* ServiceNow SecOps
+* {swimlane}
+
+NOTE: To create connectors and send cases to external systems, you must have the
+appropriate {kib} feature privileges. Refer to <<setup-cases>>.
+
+[discrete]
+[[create-case-connectors]]
+== Create connectors
+
+You can create connectors in *Management > {stack-manage-app} > {rules-ui}*, as
+described in <<action-types>>. Alternatively, you can create them in
+*Management > {stack-manage-app} > Cases*:
+
+. Click *Edit external connection*.
++
+[role="screenshot"]
+image::images/cases-connectors.png[]
+
+. From the *Incident management system* list, select *Add new connector*.
+
+. Select an external incident management system.
+
+. Enter your required settings. Refer to <<resilient-action-type>>,
+<<jira-action-type>>, <<servicenow-action-type>>, <<servicenow-sir-action-type>>,
+or <<swimlane-action-type>> for connector configuration details.
+
+. Click *Save*.
+
+[discrete]
+[[edit-case-connector-settings]]
+== Edit connector settings
+
+You can create additional connectors, update existing connectors, change
+the default connector, and change case closure options.
+
+. Go to *Management > {stack-manage-app} > Cases*, click *Edit external connection*.
+
+. To change whether cases are automatically closed after they are sent to an
+external system, update the case closure options.
+
+. To change the default connector for new cases, select the connector from the
+*Incident management system* list.
+
+. To update a connector, click *Update <connector name>* and edit the connector fields as required.

docs/management/cases/cases.asciidoc

@@ -5,7 +5,8 @@ preview::[]
 
 Cases are used to open and track issues directly in {kib}. All cases list
 the original reporter and all the users who contribute to a case (_participants_).
-You can also send cases to third party systems by configuring external connectors.
+You can also send cases to external incident management systems by configuring
+connectors.
 
 [role="screenshot"]
 image::images/cases.png[Cases page]
@@ -17,4 +18,5 @@ You also cannot attach alerts from the {observability} or {security-app} to
 cases in *{stack-manage-app}*.
 
 * <<setup-cases>>
-* <<manage-cases>>
+* <<manage-cases>>
+* <<add-case-connectors>>

docs/management/cases/index.asciidoc

@@ -1,4 +1,4 @@
 include::cases.asciidoc[]
 include::setup-cases.asciidoc[leveloffset=+1]
 include::manage-cases.asciidoc[leveloffset=+1]
-//=== Configure external connectors
+include::add-connectors.asciidoc[leveloffset=+1]

docs/management/cases/manage-cases.asciidoc

@@ -16,9 +16,8 @@ TIP: In the `Description` area, you can use
 https://www.markdownguide.org/cheat-sheet[Markdown] syntax to create formatted
 text.
 
-. For *External incident management system*, select a connector. If you've
-previously added one, that connector displays as the default selection.
-Otherwise, the default setting is `No connector selected`.
+. For *External incident management system*, select a connector. For more
+information, refer to <<add-case-connectors>>.
 
 . After you've completed all of the required fields, click *Create case*.