=== Plugin Name === Contributors: rocketchat, mbanusic Donate link: http://rocket.chat Tags: rocket.chat, chat, livechat, support, sales Requires at least: 3.0.1 Tested up to: 5.3 Stable tag: 1.0.2 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html

Plugin to provide Rocket.Chat Live Chat functionality to WordPress

== Description ==

Help customers visiting your website make buying decisions in real-time by adding this live chat app. They can contact your sales agents with one simple click. Personal attention, answers, and receommendations will improve customer satisfaction and increase repeat business.

Build trust and relationship with your customers through immediate feedback and real-time conversations. Investment on interactive custom support via this live chat app can provide an immediate boost in your bottomline.

Rocket.Chat Live Chat plugin allows website visitors to chat with you directly. You can handle multiple incoming chats yourself, or assign them to your sales agents (even work-at-home agents).

Unlike other Wordpress chat plugins, Rocket.Chat Live Chat plugin works with the world's most popular 100% open source chat server - Rocket.Chat. This means you can run and operate your own chat server and never have to pay any monthly fees to have Live Chat on your website. It also means that you are supported by a community of over 40,000 Rocket.Chat servers with hundreds of thousands of users worldwide in over 22 countries.

Rocket.Chat Live Chat plugin also has the following class-leading features:

• works great with visitors on mobile phones or tablets
• works great with on-the-go agents working from phones, tablets, or laptops
• customizable triggers to selectively chat with high sales potential visitors
• support for selective redirect to multiple departments
• management dashboard based monitoring of call flow and chat activities
• form for message when no agent is available
• customization satisfaction survey after chat
• transfer to other agents
• confer with additional agents

There is no comparison, only Rocket.Chat Live Chat plugin offers:

• free, no cost, 100% open source chat server that you can run yourself
• file upload and download for support documents and photos
• live link support for video viewing within the chat
• built in optional geo-location
• knowledge base integration to enhance support services
• transfer to voice and/or video chat
• amazing extension possibilities through the use of intelligent "bots"

Don't wait, try Rocket.Chat Live Chat plugin today; boost your bottomline and get rid of the old stale plugin that costs you dearly every single month.

== Installation ==

1. Upload rocketchat-livechat-wp to the /wp-content/plugins/ directory or install through WordPress plugins interface
2. Activate the plugin through the 'Plugins' menu in WordPress
3. Go to Settings-> Rocket.Chat LiveChat and enter the URL of your Rocket.Chat installation and save.
4. If you do not have a Rocket.Chat installation please visit https://rocket.chat and setup your Rocket.Chat

== Frequently Asked Questions ==

= I don't have Rocket.Chat installed. Where can I get it? =

Please visit https://rocket.chat to download and setup Rocket.Chat

= Do you offer Rocket.Chat a service? =

Yes, please visit here to get in touch.

= Can this plugin be used for chat between WordPress users? =

No, this plugin is only for support messaging, i.e. customer contacts sales with questions about the service.

== Screenshots ==

1. Registration form for customers
2. View of the chat window
3. Offline form for sending messages

== Changelog ==

= 1.0.2 =

• Update LiveChat script

= 1.0.1 =

• Update script for loading livechat
• Update "Tested up to" tag

= 1.0.0 =

• Initial setup

== Upgrade Notice ==

= 1.0.0 = New plugin