-
Notifications
You must be signed in to change notification settings - Fork 72
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Create support ticket template #1749
Merged
Merged
Changes from all commits
Commits
Show all changes
3 commits
Select commit
Hold shift + click to select a range
File filter
Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
There are no files selected for viewing
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,76 @@ | ||
| name: Support Ticket | ||
| description: Support ticket for requesting help from Boost team | ||
| title: "[Support Ticket]: " | ||
| labels: ["support", "triage"] | ||
| body: | ||
| - type: checkboxes | ||
| attributes: | ||
| label: Boost component | ||
| description: Please select the boost component you are filing a bug for | ||
| options: | ||
| - label: boost daemon - storage providers | ||
| required: false | ||
| - label: boost client | ||
| required: false | ||
| - label: boost UI | ||
| required: false | ||
| - label: boost data-transfer | ||
| required: false | ||
| - label: boost index-provider | ||
| required: false | ||
| - label: booster-http | ||
| required: false | ||
| - label: booster-bitswap | ||
| required: false | ||
| - label: LID Database - Yugabyte/LevelDB | ||
| required: false | ||
| - label: boostd-data | ||
| required: false | ||
| - label: Other | ||
| required: false | ||
| - type: textarea | ||
| id: version | ||
| attributes: | ||
| label: Boost Version | ||
| render: text | ||
| description: Enter the output of `boost --version` and `boostd --version` if applicable. | ||
| placeholder: | | ||
| e.g. | ||
| Daemon: boostd version 0.0.1+git.b27fec5 | ||
| Client: boost version 0.0.1+git.b27fec5 | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: Description | ||
| attributes: | ||
| label: Describe the problem | ||
| description: | | ||
| This is where you get to tell us what went wrong, when doing so, please try to provide a clear and concise description of the bug with all related information: | ||
| * What you were doing when you experienced the problem? | ||
| * Any *error* messages you saw, *where* you saw them, and what you believe may have caused them (if you have any ideas). | ||
| * What is the expected behaviour? | ||
| * For deal related problems, please include the deal logs from the boost UI. | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: extraInfo | ||
| attributes: | ||
| label: Logging Information | ||
| render: text | ||
| description: | | ||
| Please provide detailed logs for the problem. You can get set log level control as per the below example: | ||
| * boostd: use `boostd log list` to get all log systems available and set level by `boostd log set-level`. | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: RepoSteps | ||
| attributes: | ||
| label: Repo Steps | ||
| description: "Steps to reproduce the behavior if available" | ||
| value: | | ||
| 1. Run '...' | ||
| 2. Do '...' | ||
| 3. See error '...' | ||
| ... | ||
| validations: | ||
| required: false | ||
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
There was a problem hiding this comment.
Choose a reason for hiding this comment
The reason will be displayed to describe this comment to others. Learn more.
Just so I understand, what is the rationale for having this option at all?
It will take very little time for us to label it once the issue is captured, not having it would reduce the barrier for capturing an issue, and we need to read through the issue to check it's labeled right in any case. No?
There was a problem hiding this comment.
Choose a reason for hiding this comment
The reason will be displayed to describe this comment to others. Learn more.
There are multiple way to creating a support ticket. But, generally agreed upon industry standard is to collect some basic information to allow support engineers to provide an initial direction of investigation rather than asking same questions from the client/customer.
If we don't even collect which component would is impacted, then this template would be no different than slack conversations.
PS: There labels are not github labels.