rebrand: frappedesk -> helpdesk

[ssiyad]

Warning! Do NOT skip this!

Before upgrading, please make sure you are using latest version. Then,

1. In your bench directory, edit sites/apps.txt to replace frappedesk with helpdesk

2. Run a console for your site

   bench --site your-site.localhost console

   This is a python console, attached to your site and it's database. In this console,

   from frappe.installer import add_to_installed_apps, remove_from_installed_apps
   
   remove_from_installed_apps("frappedesk")
   add_to_installed_apps("helpdesk")

3. You should now be able to upgrade your site

Perks

• Standardise DocTypes
  • Prefix with HD
    No more conflict with others. eg: Ticket and Agent becomes HD Ticket and HD Agent
  • Adjust names to make better sense
    eg: Category will become HD Article Category
• Standard path for frontend (Merge /frappedesk and /support into /helpdesk)
• Standardise socket events. Prefix with helpdesk:

Steps

1. Prefix all DocTypes with HD
2. Fix setup/install
3. Fix api paths (frappedesk.api to helpdesk.api)
4. Rename imports (py)
5. Rename imports (vue)
6. Rename routes
7. Write patches
8. Remove possible deadweight

Route Changes

• /support -> /helpdesk (eg: /support/tickets will become /helpdesk/tickets
• /frappedesk -> /helpdesk/dashboard (eg: /frappedesk/tickets will become /helpdesk/dashboard/tickets
• /frappedesk -> /helpdesk/ (eg: /frappedesk/tickets will become /helpdesk/tickets
• /support/tickets -> /helpdesk/my-tickets
• /support/kb -> /helpdesk/knowledge-base

Misc

• Role Frappedesk Contact (reference only, there is no actual declaration) has been renamed to Helpdesk Contact
• Change naming rules
  • HD Ticket: Auto-increment
  • HD Ticket Comment: Random
  • HD Ticket Activity: Random

Todo

• Patch for DocType renames
• Patch for Workspace deletion (Frappe Desk)

Planned (Can be scrapped)

• Change ticket name to autoinc