Correct issue with references

chapters/1-background.tex

@@ -31,7 +31,7 @@ \chapter{Background}
 inaccessible to all users. This identifies a clear gap in knowledge within
 the development community when it comes to producing accessible web
 applications. Thus, the purpose of this project is to enable the development
-community through education and 'easy to use' tools to think about and
+community through education and `easy to use' tools to think about and
 implement accessibility during development.
 
 \section{What is accessibility?}

references.bib

@@ -48,46 +48,44 @@ @misc{TimBerners
 
 @misc{Adobe,
   author = {{Adobe}},
-  title = {{What is accessibility?},
+  title = {{What is accessibility?}},
   howpublished = "\url{http://www.adobe.com/uk/accessibility/gettingstarted.html}",
   year = {2015},
   note = "[Online; accessed 7-May-2017]"
 }
 
 @misc{JimByrne,
   author = {{Jim Byrne}},
-  title = {{About Jim Byrne},
+  title = {{About Jim Byrne}},
   howpublished = "\url{http://www.jimbyrne.co.uk/about-jim-byrne-associates-accessible-website-design/about-jim-byrne-accessible-website-design-specialist/}",
   year = {2015},
   note = "[Online; accessed 7-May-2017]"
 }
 
 @misc{CostOfChange,
   author = {{Scott Ambler}},
-  title = {{Agile Cost of Change},
+  title = {{Agile Cost of Change}},
   howpublished = "\url{http://www.agilemodeling.com/essays/costOfChange.htm}",
   year = {2002},
   note = "[Online; accessed 7-May-2017]"
 }
 
 @misc{SightAndSound,
   author = {{Sight and Sound}},
-  title = {{Web accessibility},
+  title = {{Web accessibility}},
   howpublished = "\url{http://www.sightandsound.co.uk/blog/making-websites-more-accessible/?platform=hootsuite}",
   year = {2008},
   note = "[Online; accessed 7-May-2017]"
 }
+
 @misc{Slate,
   author = {{Slate}},
-  title = {{The internet is a necessity},
+  title = {{The internet is a necessity}},
   howpublished = "\url{http://www.slate.com/articles/technology/future_tense/2015/07/ada_25th_anniversary_the_internet_should_be_accessible_for_the_disabled.html}",
   year = {2015},
   note = "[Online; accessed 7-May-2017]"
 }
 
-
-
-
 @misc{CapValues,
   author = {Capgemini},
   title = {{Our Values \& Culture}},