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Add a reason and intents to the ConversationFinishedEvent & ConversationHandOffEvent #23

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Oct 28, 2024
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12 changes: 12 additions & 0 deletions webhook.go
Original file line number Diff line number Diff line change
Expand Up @@ -120,12 +120,24 @@ type ConversationHandOffEvent struct {

// Description is a human-legible description of the Reason code.
Description string `json:"reason"`

// Intent is the most recent intent that was classified from the customer's
// conversation, if any.
Intent string `json:"intent,omitempty"`
}

// ConversationFinishedEvent contains the data for a `conversation.finished` event.
type ConversationFinishedEvent struct {
// Conversation contains the details of the conversation the event relates to.
Conversation WebhookConversation `json:"conversation"`

// Reason is the code that describes why the agent wants to finish this
// conversation.
Reason string `json:"reason_code,omitempty"`

// Intent is the most recent intent that was classified from the customer's
// conversation, if any.
Intent string `json:"intent,omitempty"`
}

// ActionExecuteEvent contains the data for a `action.execute` event.
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