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oshati committed Aug 16, 2024
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12 changes: 3 additions & 9 deletions docs/pages/enroll-resources/desktop-access/troubleshooting.mdx
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```
### Shared Directory Error

Attempts to share directory on a remote desktop session results in the error:

```
Encountered shared directory error 1
```
Attempts to share directory on a remote desktop session results in the error.

**Solution:** Review Device Redirection Group Policy

First, make sure that all [Directory sharing](https://goteleport.com/docs/enroll-resources/desktop-access/directory-sharing/#prerequisites) prerequisites has been met.

Teleport requires device redirection to be enabled in order to share a directory from a remote computer in an RDP session.

To fix this issue, review and disable the `Device and resource redirection policy` within the `Remote Desktop session host` path below:
To fix this issue, review and the Device and resource redirection group policy settings at the path below:

```text
Computer configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Device and Resource Redirection
```

Some key policies to lookout for:
Key policy to lookout for:

- Do not allow COM port redirection
- Do not allow drive redirection
- Do not allow LPT port redirection

After disabling the policies, run the following command from the Windows Command prompt as an administrator to force the policy update:

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