Desktop access troubleshooting docs update #45461
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| - Do not allow COM port redirection | ||
| - Do not allow drive redirection | ||
| - Do not allow LPT port redirection |
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I wouldn't expect COM port redirection or LPT port redirection to matter for directory sharing.
In fact, I can disable these and directory sharing still works as expected:
As soon as I disable device redirection I do get the original error, so I think you can remove these two.
| Attempts to share directory on a remote desktop session results in the error: | ||
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| ``` | ||
| Encountered shared directory error 1 | ||
| ``` |
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What do you think about moving this configuration to the setup guide instead of mentioning this poor error message here in the troubleshooting guide?
We can file a separate issue to improve the error message as well.
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| Teleport requires device redirection policies to be disabled in RDP policies to allow directory sharing from a remote computer in an RDP session | ||
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| To fix this issue, review and disable the `Device and resource redirection policy` within the `Remote Desktop session host` path below: |
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| To fix this issue, review and disable the `Device and resource redirection policy` within the `Remote Desktop session host` path below: | |
| To fix this issue, review the _Device and resource redirection_ group policy settings at the path below: |
Co-authored-by: Zac Bergquist <zac.bergquist@goteleport.com>
Co-authored-by: Zac Bergquist <zac.bergquist@goteleport.com>
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Co-authored-by: Zac Bergquist <zac.bergquist@goteleport.com>
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@oshati Just checking to see if this one is ready for another look. Looks like there's a conflict. Thanks! |
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This one's on me to take over |
Add steps to troubleshoot directory sharing on a Remote desktop session
Reference:
https://github.com/gravitational/customer-sensitive-requests/issues/300#issuecomment-2253150468