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[v14] docs: add troubleshooting step for directory sharing failures #46166

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Sep 5, 2024
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[v14] docs: add troubleshooting step for directory sharing failures #46166

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25 changes: 25 additions & 0 deletions docs/pages/enroll-resources/desktop-access/troubleshooting.mdx
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Expand Up @@ -393,3 +393,28 @@ to force the policy update:
```code
$ gpupdate.exe /force
```

## Directory Sharing

### Failed to share directory

Attempts to share a directory fail and a warning is presented that says:

```
Failed to share directory, drive redirection may be disabled on the RDP server.
```

**Solution:** Ensure that device redirection is enabled.

Teleport's directory sharing feature leverages RDP device redirection.
If device redirection is not enabled or allowed by the RDP server then the operation
will fail.

Device redirection is typically enabled by default, but may be disabled in group policy.
The relevant settings are located under:

```text
Computer configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Device and Resource Redirection
```

Make sure that the option for *Do not allow drive redirection* is unset or disabled.
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