Tickets

Customer Support Ticketing solution

##Setup

The app uses PostgreSQL.

Clone the repo and go to the project folder.

Once in the Code folder, carry out the following steps:

• Do a bundle install. This will install all the Gems needed by the app.

• Run bundle exec rake db:create db:migrate db:seed. This would create the development and the test databases, run migrations, and add seed data.

• Run bundle exec rails server. This will fire up the app server at port 3000. You can visit http://localhost:3000 on you browser and you should see the app homepage.

These are all the accounts available you can log in using. Displayed as username/password:

###Admin Credentials

nickfury@shield.com/nickfury

###Agent Credentials

tony@starkindustries.com/theironman
thor@asgard.com/thortheking
blackwidow@shield.com/blackwidow
bbanner@culver.edu/biggreenguy

###Customer Credentials

pepper@starkindustries.com/pepper123
jfoster@gmail.com/thorlove
pcoulson@shield.com/avengers143
wanko@evil.ru/killtony

There is no provision to add an Agent/Admin via the app frontend. You will have to create new Admins/Agents via the console.

You can run the Rspec tests using:

bundle exec rspec spec

You can run Cucumber features using:

bundle exec rake cucumber

The code is a Ruby on Rails Frontend and Backend app.

####Demo URL https://cust-care.herokuapp.com