Add readme

README.md

@@ -1,2 +1,23 @@
 # ops-requests
-Requests about infrastructure operations
+
+[![](https://img.shields.io/badge/made%20by-Protocol%20Labs-blue.svg?style=flat-square)](http://ipn.io) [![](https://img.shields.io/badge/project-IPFS-blue.svg?style=flat-square)](https://ipfs.io/) [![](https://img.shields.io/badge/freejs-%23ipfs-blue.svg?style=flat-square)](https://webchat.freenode.net/?channels=%23ipfs)
+
+Use this repo's issue tracker to direct requests to the infrastructure team (mainly @lgierth).
+
+Before posting, make sure that your request:
+
+- is specific
+- is actionable
+- includes a timeframe, for example:
+  - asap / as soon as possible (we'll try to respond right away)
+  - tomorrow 7pm UTC
+  - some time this week
+  - by first week of january
+  - soon
+
+Please say "urgent" loud and clear, if it's essential that your request meets the timeframe :)
+
+Please also include all the information and tasks neccessary to complete the request.
+
+People with ops access to the infrastructure currently include:
+@lgierth @jbenet @whyrusleeping