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app crashing to homescreen #397

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steelersfan7 opened this issue Mar 26, 2021 · 2 comments · Fixed by #504
Closed

app crashing to homescreen #397

steelersfan7 opened this issue Mar 26, 2021 · 2 comments · Fixed by #504
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bug Something isn't working

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@steelersfan7
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Describe the bug
When opening the latest version of roku on a TCL roku tv the app crashes when clicking on a poster

To Reproduce

  1. select any library on roku
  2. see posters
  3. click on a poster
  4. end up back to the home screen

Expected behavior
more consistient behavior when it comes to viewing the metadata for movie/show
Logs
I do not know how to get logs but I did try:

downloading eclipse, cloning the repo, installing the plugin and connecting to the roku with telnet. I see just a console.
tried running anything from here https://developer.roku.com/docs/developer-program/debugging/debugging-channels.md and nothing happens.

I did come across the link below which states in the developer dashboard it would log crashes:

https://community.roku.com/t5/Roku-Developer-Program/Bright-Script-Crash-Log/m-p/566477

Screenshots
no screenshots, click on a library, click on a poster and it ends up back on the main screen.

Additional context
this is a TCL roku tv on software version 9.4.2 build 4101-88(latest for me)
this behavior exhibits on stable and beta versions of jellyfin from the roku store

@steelersfan7 steelersfan7 added the bug Something isn't working label Mar 26, 2021
@anthonylavado
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@neilsb Could this be that null event you were looking into?

@jimdogx
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jimdogx commented Nov 29, 2021

Don't know if this is related but I was using a Roku USB stick with Jellyfin just fine. Then I recently got a new TCL Roku TV and any time I tried to play anything it would crash back to the Home Screen. After some debugging I found that this crash was the same one mentioned here:

#467

Changing the one line (mediaSourceId = "") fixed the issue for me.

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3 participants