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New account management section (github#556)
* Draft of new account management section * Add invoicing info * bill vs invoice * Upate email procedure, add screenshot, s/invoice/payment confirmation * Added clarification about emails, per feedback * Edits per feedback * Update cloud/account-management.md Co-authored-by: Monae <74229895+m0nae@users.noreply.github.com> Co-authored-by: Monae <74229895+m0nae@users.noreply.github.com>
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# Account management | ||
You can manage billing for your Timescale Cloud account by navigating to the | ||
`Billing` details section in your Cloud console. From here, you can see your | ||
monthly usage, past payments you have made, the estimated cost of your next | ||
payment confirmation, and your current payment method. | ||
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## About Timescale Cloud billing | ||
Timescale Cloud payment confirmations are issued on the first day of every | ||
month, and cover usage of your Timescale Cloud services for the entire calendar | ||
month. By default, your payment confirmation is sent to the email address you | ||
registered your account with. If you want to set a different billing email | ||
address, you can do so on the `Billing` details page, see instructions in this | ||
section. | ||
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The billing email you receive at the end of each calendar month includes a PDF | ||
copy of your payment confirmation for your own records. The PDF includes | ||
information on the services you have used through the month, broken down into | ||
storage, compute, and VPC hourly consumption. | ||
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You can see previously issued payment confirmations on the `Billing` details | ||
page, in the `Past Payments` section. If a payment could not be processed, | ||
payment confirmations in this section display an error asking you to review the | ||
payment method. | ||
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When you open a new Timescale Cloud account, the first thirty days is free for | ||
you to use. During the trial, a payment confirmation is issued on the last day | ||
of the calendar month for the value of the services you have used, with a | ||
discount applied to bring the payment confirmation total to $0.00. If the | ||
entirety of your consumption for the month was within the trial, you do not | ||
receive an emailed payment confirmation, but the payment confirmation is | ||
available to download in the `Past Payments` section. | ||
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## Add or change payment methods | ||
If you haven't yet added a payment method, you can add one in this section. You | ||
can also update to a new credit card here. | ||
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<procedure> | ||
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### Adding or changing a payment method | ||
1. [Log in to your Timescale Cloud account][cloud-login] and navigate to | ||
the `Billing` details section. | ||
1. Click `Add a payment method`. If you already have a payment method saved, | ||
you need to delete it before you start. Click the trash can icon to delete | ||
your saved credit card. | ||
1. Type your credit card details, and click `Add billing address`. | ||
1. Type your address, and click `Save payment method`. | ||
1. Confirm your new credit card is saved by checking the details on | ||
the `Billing` page. | ||
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<img class="main-content__illustration" src="https://s3.amazonaws.com/assets.timescale.com/add_credit_card.png" alt="Adding a payment method in Timescale Cloud"/> | ||
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<highlight type="note"> | ||
The first charge on your new credit card is for the period from the date you | ||
added the card, to the end of that calendar month. After that, all payment | ||
confirmations are for usage from the first of the month, to the last day of the | ||
month. | ||
</highlight> | ||
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</procedure> | ||
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## Add or change your billing email address | ||
By default, your Timescale Cloud payment confirmations are sent to the email | ||
address that you used when you signed up. This is also the address that receives | ||
alerts about your Timescale Cloud services. If you want your payment | ||
confirmations to also go to a different email address, for example the email address | ||
for your finance department, you can add it in the `Billing` details section. | ||
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<highlight type="note"> | ||
When you add a billing email address, payment confirmations are sent to both the | ||
email address you add, and the original email address that you signed up with. | ||
</highlight> | ||
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<procedure> | ||
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### Adding a billing email address | ||
1. [Log in to your Timescale Cloud account][cloud-login] and navigate to | ||
the `Billing` details section. | ||
1. In the `Payment emails` tab, click `Add New Email`. | ||
1. Type the email address that you want Timescale Cloud payment confirmations | ||
sent to, and click `Add email`. A confirmation email is sent to the email | ||
address you entered. | ||
1. Follow the instructions in the confirmation email to confirm the email | ||
address. Another email is sent to the address you signed up with to notify | ||
that the new email address is saved. | ||
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<img class="main-content__illustration" src="https://s3.amazonaws.com/assets.timescale.com/docs/images/tsc-add-billing-email.png" alt="Adding a new billing email address in Timescale Cloud"/> | ||
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</procedure> | ||
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[cloud-login]: https://console.cloud.timescale.com/ |
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