Support contact bot

This Telegram bot helps to send messages from customers and users to a private group where admins can answer them.

How does it work

• your customer text the bot
• bot sends this message from the customer to Telegram chat with admins or support staff
• any member of this chat can reply to the message
• bot will send this message to the customer, not showing your identity

How to start

Clone the repository with:

$ git clone <repo_URL> && cd connect-support-bot

You should define these environment variables before using the bot:

TOKEN="your bot token from the BotFather, str"
SUPPORT_CHAT_ID="Telegram chat_id where messages will be resent or your own user_id, int"

It's better to do that in .env file. The file will be taken by docker-compose automatically.

Start by docker-compose

$ docker-compose up --build

Direct start

To start the bot without docker-compose, you may use:

$ python3 main.py

Change messages

You may customize any bot message, especially the greeting message bot answers to /start command.

Templates are stored in ./templates. The templates use Jinja2 syntax. You can add emoji defined in ./common/unicode.py or define your own.

Technologies and libraries

Project is created with:

• pyTelegramBotAPI 3.7.3
• Jinja2

Acknowledgements

This bot was inspired by the Livegram Bot. Other implementation with Heroku: telegram-support-bot