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Add test coverage for Account Limit support ticket
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@mjac0bs
mjac0bs committed Jul 5, 2024
1 parent 1db5f4e commit 272e246
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181 changes: 179 additions & 2 deletions packages/manager/cypress/e2e/core/helpAndSupport/open-support-ticket.spec.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -29,6 +29,8 @@ import {
mockGetSupportTicketReplies,
} from 'support/intercepts/support';
import {
ACCOUNT_LIMIT_DIALOG_TITLE,
ACCOUNT_LIMIT_HELPER_TEXT,
SEVERITY_LABEL_MAP,
SMTP_DIALOG_TITLE,
SMTP_FIELD_NAME_TO_LABEL_MAP,
Expand All @@ -44,9 +46,14 @@ import { createTestLinode } from 'support/util/linodes';
import { cleanUp } from 'support/util/cleanup';
import { authenticate } from 'support/api/authentication';
import { MAGIC_DATE_THAT_EMAIL_RESTRICTIONS_WERE_IMPLEMENTED } from 'src/constants';
import { mockGetLinodes } from 'support/intercepts/linodes';
import {
mockCreateLinodeAccountLimitError,
mockGetLinodes,
} from 'support/intercepts/linodes';
import { mockGetDomains } from 'support/intercepts/domains';
import { mockGetClusters } from 'support/intercepts/lke';
import { linodeCreatePage } from 'support/ui/pages';
import { chooseRegion } from 'support/util/regions';

describe('help & support', () => {
after(() => {
Expand Down Expand Up @@ -216,7 +223,7 @@ describe('help & support', () => {
});

/*
* - Opens a SMTP Restriction Removal ticket using mock API data.
* - Opens an SMTP Restriction Removal ticket using mock API data.
* - Creates a new linode that will have SMTP restrictions and navigates to a SMTP support ticket via notice link.
* - Confirms that the SMTP-specific fields are displayed and handled correctly.
*/
Expand Down Expand Up @@ -341,6 +348,176 @@ describe('help & support', () => {
});
});

/*
* - Opens an Account Limit ticket using mock API data.
* - Mocks an account limit API error and navigates to the support ticket via notice link.
* - Confirms that the Account-Limit-specific fields are pre-populated, displayed, and handled correctly.
*/
it('can create an Account Limit support ticket', () => {
const mockAccount = accountFactory.build({
first_name: 'Jane',
last_name: 'Doe',
company: 'Acme Co.',
});

const mockFormFields = {
description: '',
entityId: '',
entityInputValue: '',
entityType: 'general' as EntityType,
selectedSeverity: undefined,
summary: 'Account Limit Increase',
ticketType: 'accountLimit' as TicketType,
companyName: mockAccount.company,
customerName: `${mockAccount.first_name} ${mockAccount.last_name}`,
useCase: randomString(),
publicInfo: randomString(),
numberOfEntities: '2',
linodePlan: 'Nanode 1 GB',
};

const mockAccountLimitTicket = supportTicketFactory.build({
summary: mockFormFields.summary,
id: randomNumber(),
description: formatDescription(mockFormFields, 'accountLimit'),
status: 'new',
});

const mockRegion = chooseRegion();
// const linodeLabel = randomLabel();
const mockPlan = {
planType: 'Shared CPU',
planLabel: 'Nanode 1 GB',
planId: 'g6-nanode-1',
};

const mockLinode = linodeFactory.build();

const ACCOUNT_THING_LIMIT_ERROR =
'A limit on your account is preventing the deployment of the selected Linode plan. To request access to the plan, please contact Support and provide the Linode plan name.';

mockGetAccount(mockAccount);
mockCreateLinodeAccountLimitError(ACCOUNT_THING_LIMIT_ERROR, 400).as(
'createLinode'
);
mockCreateSupportTicket(mockAccountLimitTicket).as('createTicket');
mockGetSupportTickets([]);
mockGetSupportTicket(mockAccountLimitTicket);
mockGetSupportTicketReplies(mockAccountLimitTicket.id, []);
mockGetLinodes([mockLinode]);

// Attempt to create a Linode and mock an error response to reach the support ticket link.
cy.visitWithLogin('/linodes/create');

// Set Linode label, distribution, plan type, password, etc.
// linodeCreatePage.setLabel(linodeLabel);
linodeCreatePage.selectRegionById(mockRegion.id);
linodeCreatePage.selectPlan(mockPlan.planType, mockPlan.planLabel);
linodeCreatePage.setRootPassword(randomString(32));

// Attempt to create Linode and confirm mocked account limit error with support link is present.
ui.button
.findByTitle('Create Linode')
.should('be.visible')
.should('be.enabled')
.click();
cy.wait('@createLinode');

cy.get('[data-qa-error="true"]').first().scrollIntoView();
cy.contains(ACCOUNT_THING_LIMIT_ERROR);

// Navigate to the account limit ticket form.
cy.findByText('contact Support').should('be.visible').click();

// Fill out ticket form.
ui.dialog
.findByTitle(`Contact Support: ${mockFormFields.summary}`)
.should('be.visible')
.within(() => {
cy.findByText(ACCOUNT_LIMIT_DIALOG_TITLE).should('be.visible');
cy.findByText(ACCOUNT_LIMIT_HELPER_TEXT).should('be.visible');

// Confirm summary, customer name, and company name fields are pre-populated with user account data.
cy.findByLabelText('Title', { exact: false })
.should('be.visible')
.should('have.value', mockFormFields.summary);

cy.findByLabelText('First and last name', { exact: false })
.should('be.visible')
.should('have.value', mockFormFields.customerName);

cy.findByLabelText('Business or company name', { exact: false })
.should('be.visible')
.should('have.value', mockFormFields.companyName);

// Confirm helper text and link.
cy.findByText('Current number of Linodes: 1').should('be.visible');
cy.findByText('View types of plans')
.should('be.visible')
.should('have.attr', 'href', 'https://www.linode.com/pricing/');

ui.button
.findByTitle('Open Ticket')
.scrollIntoView()
.should('be.visible')
.should('be.enabled')
.click();

// Confirm validation errors display when trying to submit without required fields.
cy.findByText('Use case is required.');
cy.findByText('Links to public information are required.');

// Complete the rest of the form.
cy.get('[data-qa-ticket-public-info]')
.should('be.visible')
.click()
.type(mockFormFields.numberOfEntities);

cy.get('[data-qa-ticket-public-info]')
.should('be.visible')
.click()
.type(mockFormFields.linodePlan);

cy.get('[data-qa-ticket-use-case]')
.should('be.visible')
.click()
.type(mockFormFields.useCase);

cy.get('[data-qa-ticket-public-info]')
.should('be.visible')
.click()
.type(mockFormFields.publicInfo);

// Confirm there is no description field or file upload section.
cy.findByText('Description').should('not.exist');
cy.findByText('Attach a File').should('not.exist');

ui.button
.findByTitle('Open Ticket')
.should('be.visible')
.should('be.enabled')
.click();
});

// Confirm that ticket create payload contains the expected data.
cy.wait('@createTicket').then((xhr) => {
expect(xhr.request.body?.summary).to.eq(mockAccountLimitTicket.summary);
expect(xhr.request.body?.description).to.eq(
mockAccountLimitTicket.description
);
});

// Confirm the new ticket is listed with the expected information upon redirecting to the details page.
cy.url().should('endWith', `support/tickets/${mockAccountLimitTicket.id}`);
cy.contains(
`#${mockAccountLimitTicket.id}: ${mockAccountLimitTicket.summary}`
).should('be.visible');
});

/*
* - Opens a general support ticket with a selected entity using mock API data.
* - Confirms that the entity fields are populated, displayed, and validated correctly.
*/
it('can create a support ticket with an entity', () => {
const mockLinodes = linodeFactory.buildList(2);
const mockDomain = domainFactory.build();
Expand Down
18 changes: 18 additions & 0 deletions packages/manager/cypress/support/intercepts/linodes.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -18,6 +18,24 @@ export const interceptCreateLinode = (): Cypress.Chainable<null> => {
return cy.intercept('POST', apiMatcher('linode/instances'));
};

/** Intercepts POST request to create a Linode and mocks an error response.
*
* @param errorMessage - Error message to be included in the mocked HTTP response.
* @param statusCode - HTTP status code for mocked error response. Default is `400`.
*
* @returns Cypress chainable.
*/
export const mockCreateLinodeAccountLimitError = (
errorMessage: string,
statusCode: number = 400
): Cypress.Chainable<null> => {
return cy.intercept(
'POST',
apiMatcher('linode/instances'),
makeErrorResponse(errorMessage, statusCode)
);
};

/**
* Intercepts POST request to create a Linode.
*
Expand Down

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