Call-Count-Forecasting

Project Description:

This is Time Series Analysis part for my Master Thesis, conducted on 'New York' city's call center for call volume forecasting.

1. Exploratory Data Analysis

1.1. Data Creation with SOAD-API

1.2. Data Visualization

1.3. Time Series Analysis

2. Proof of Concepts

2.1. Moving Averages on Non-stationary data

2.2. Time Series Decomposition

2.3. Moving Averages on Stationary data

2.4. Holt-Winter's Exponential Smoothing

3. Models

3.1. SARIMAX

3.2. Random Forest Regression