Disclaimer: the project is still under heavy development. Things might change rapidly, so please use with caution.
Requires Django 1.5+ and Oscar 0.6+ with support for custom user models
Django Oscar ticketing is a ticketing and support system for Oscar. It currently provides an interface to the customer to submit a support ticket. In the dashboard, authorised users can see the tickets and respond or act on them.
Currently it only allow very basic functionality such as:
- Setting the status of a ticket.
- Reply to a customer with a message.
- Make a note on the ticket for internal use.
- Assign tickets to a staff user.
- Relating a ticket to products, orders or order lines(User case: only staff can do it, staff take al information from attached files (invoices for example))
- Allow file attachments
Features currently in the making:
- Integrate with Oscar's alert system to notify the user of new replies.
- Add templating for messages in the dashboard for quicker replies.
Longer-term direction:
- Add support for a rules engine to handle ticket-related tasks. This will include adding custom rules and actions that can be used globally or only by the support agent creating the rule/action.
- Provide an extensive templating system that can be used within ticket messages to respond quicker.
- Integrating an optional Service Level Agreement (SLA) workflow that defines time frames for ticket resolution of different types. The tickets are then prioritized or re-assigned according to actions related to these SLAs.
For to do:
- Test and coverage for all features.
- Improve styles: print only file name instead his path.
- Not all changes in the forms have to make a new messages.
You'll find installation instruction and further documentation at django-oscar-support.rtfd.org generously hosted by readthedocs.org.
django-oscar-support is released under the permissive New BSD License