LG devices not visible in apple home app

[spencerpotts]

I was able to use the plugin (tried using 1.2.13, 1.2.5, 1.2.14-test.4) to add my washer and dryer in homebridge. From the logs, it appears the authentication succeeds and it sets up both devices successfully. I can see both the washer and dryer in homebridge UI on the accessories tab, however the devices don't show up in the apple homekit home app.

I've tried using both token and account auth methods, neither seems to make a difference as it succeeds to auth both ways. I also have tried setting thinq1 support to true, however that doesn't seem to fix it either.

I've read through other discussion here for people who encountered the same issue, however none of the suggestions on those threads seems applicable. I'm at a loss and would appreciate any guidance from anyone who can see what's going wrong here.

I've included my logs below:

[LGThinQ] Initializing LGThinQ platform...
Loading accessories...
[LGThinQ] Loading accessory from Homebridge cacheWasher
[LGThinQ] Loading accessory from Homebridge cacheDryer
[LGThinQ] Executed did FinishLaunching callback
[LGThinQ] [request] get https://route.lgthinq.com:46030/v1/service/application/gateway-uri
[LGThinQ] [request] post https://kic.lgthinq.com:46030/api/common/gatewayUriList
[LGThinQ] [request] post https://us.lgeapi.com/oauth2/token
[LGThinQ] [request] post https://aic.lgthinq.com:46030/api/member/login
[LGThinQ] [request] get https://us.lgeapi.com/users/profile
[LGThinQ] Successfully connected to the ThinQ API.
[LGThinQ] [request] get https://aic-service.lgthinq.com:46030/v1/service/homes
[LGThinQ] [request] get https://aic-service.lgthinq.com:46030/v1/service/homes/161178126516237865
[LGThinQ] Device data {"deviceId":"73d8e0fe-****-****-****-************","deviceType":201,"modelName":"F3P2CYVAT__","subModelNm":null,"sensorType":null,"alias":"Washer","deviceCode":"LA02","networkType":"02","tftYn":"N","guideTypeYn":"Y","guideType":"TYPE2","pccModelYn":"Y","autoOrderYn":"N","drServiceYn":"N","ssid":"Avocasa","timezoneCode":"America/New_York","timezoneCodeAlias":"USA/New_York","sdsGuide":"{\"deviceCode\":\"LA02\"}","newRegYn":"N","remoteControlType":"","fareTarget":null,"area":"334505","sleep":null,"deviceState":"E","rmsClientId":null,"regDtUtc":"20210127211131000","regIndex":0,"blackboxYn":"Y","groupableYn":"N","controllableYn":"N","combinedProductYn":"N","masterYn":"Y","snapshot":{"washerDryer":{"rinseDefault":"AUTODETECT_MANUAL","smartCare_onOff":"SMARTCARE_BUTTON_OFF","initialTimeMinute":0,"preState":"END","drumLight":"DRUMLIGHT_ON","washTime":"NO_WASHTIME","addGarment":"ADDGARMENT_OFF","autoSoak":"AUTOSOAK_OFF","dnnReady":"DNNREADY_OFF","preWash":"PREWASH_OFF","state":"POWEROFF","ezCSSoftenerSetVal":"EZCSSO_OFF","intensive":"INTENSIVE_OFF","wrinkleCare":"WRINKLECARE_OFF","downloadCourse":"SMALL_LOAD","smallUE":"SMALLUE_OFF","buzzer":"BUZZER_4","AIDDLed":"AIDDLed_OFF","cloudCourse":"NOT_SELECTED","freshCare":"FRESHCARE_OFF","extraRinse":"EXTRARINSE_OFF","medicRinse":"MEDICRINSE_OFF","ezDispenseNotation":"ezDisNotation_ml","turboWash":"TURBOWASH_OFF","remainTimeMinute":1,"steamSoftener":"STEAMSOFTENER_OFF","warmWater":"WARMWATERT_OFF","delay":"DELAY_OFF","soak":"NO_SOAK","childLock":"CHILDLOCK_OFF","remoteStart":"REMOTE_START_OFF","rinseHold":"RINSE_HOLD_OFF","audibleSDS":"AUDIBLE_SDS_OFF","ezDispenseDrawerState":"ezDisDrawer_CLOSE","favorite":"FAVORITE_OFF","rinseSpin":"RINSE_SPIN_OFF","courseSpendWater":0,"autoDetection":"AUTO_DETECTION_OFF","laundryTexture":0,"standby":"STANDBY_OFF","timeSave":"TIMESAVE_OFF","speechRecognitionMode":"SPEECH_RECOGNITION_MODE_OFF","courseSpendPower":145,"error":"ERROR_NO","dryLevel":"NO_DRYLEVEL","ezDetergentState":"EZCSDT_NOT_EMPTY","washLoadDisplay":"WASHLOAD_DISPLAY_OFF","creaseCare":"CREASECARE_OFF","ezSoftenerAmount":0,"rinseCount":"NO_RINSE","course":"NOT_SELECTED","protocolVersion":0,"steam":"STEAM_OFF","sterilize":"STERILIZE_OFF","multiStain":"MULTISTAIN_OFF","rinse":"RINSE_NORMAL","temp":"NO_TEMP","doorLock":"DOORLOCK_OFF","reserveTimeMinute":0,"ezCSDetergentSetVal":"EZCSDT_OFF","loadItem":"LOADITEM_OFF","baseDownloadCourseData":"NOT_SELECTED","TCLCount":34,"waterPlus":"WATERPLUS_OFF","smartGridEnable":"SMARTGRIDENABLE_OFF","fabricSoftener":"FABRIC_SOFTENER_OFF","saveEnergy":"SAVE_ENERGY_OFF","wifiSDS":"WIFI_SDS_OFF","ezSoftenerState":"EZCSSO_NOT_EMPTY","coolDown":"COOLDOWN_OFF","ecoHybrid":"ECOHYBRID_OFF","voiceState":"VOICESTATE_OFF","doorClose":"DOORCLOSE_OFF","spin":"NO_SPIN","ezDetergentAmount":0,"waterLevel":"WATERLEVEL_0","soilWash":"NO_SOILWASH","activeStandbyEnable":"AUTO_STANDBY_OFF","coldWash":"COLDWASH_OFF","loadLevel":"LOAD_AUTO_DETECT"},"fwStatus":"complete","static":{"deviceType":"201","countryCode":"US"},"fwCurrentCount":0,"meta":{"allDeviceInfoUpdate":false,"messageId":"EWDM9e9mQD2FR4bln6F8Kw"},"mid":20826,"online":true,"rules":{"wm_to_dryer_pairing_rule_01":{"status":"INIT"}},"fwCurrentFileSize":0,"fwCount":1,"timestamp":1640655136337},"manufacture":null,"online":true,"platformType":"thinq2","homeDeviceOrder":1,"roomDeviceOrder":-1,"ownershipYn":"Y","modelJsonVer":"0.7","modelJsonUri":"https://objectstore.lgthinq.com/e5d31b67-e017-41fe-a8e1-3fb094b47b82?Expires=1657694027&Signature=L4iCgeYisfFOMob7bEI9PbnhQrI-yVHQOeG8ncePjOkN4vr1FlGkeClmY9QX4NNbPJshEWxeNmHj5wFAgu98jjLMdN-lxGRbxV3yiqHJuf-Rrv5bCFw22anPgFQiAsOTQ1R15An-ekLgOwjTpka~dRVlEU-QPedINfT32B-xi1wGYOxjxRzNgTqWl8MZoQJeMS92KicTP6zdFjHG8q7Flg0ClYAxagQ~qOOncpSGV0-YPw32eRy1b1NeOLvIU3JKCIB50~v5TGsV3OwSoA57DW9IamTBcIGsaEBBHT8wie05-mEgebHbSunBQ4AtgWpq88B7LUIVDEfTDaEO7dDR7w__&Key-Pair-Id=APKAI74R6YENXPGRIWLQ","appModuleVer":"3.64","appModuleUri":"https://objectcontent.lgthinq.com/6dc5b4dd-dea5-4f83-8317-490045cd1309?hdnts=exp=1690505351~hmac=a5da0252db8458259829b35d72d8760b3dc1409433745774fb3b2cca7982391b","appRestartYn":"Y","appModuleSize":"9896549","langPackProductTypeVer":"90.1","langPackProductTypeUri":"https://objectcontent.lgthinq.com/eaa36446-6ed6-4159-9925-134b041285c6?hdnts=exp=1703306188~hmac=875f13d26fe1dab0ae1a5b6d01a4fb15ae99f139ecc5b0675b920f23848f8d42","langPackModelVer":"0.1","langPackModelUri":"https://objectstore.lgthinq.com/f19313fe-3d2f-492f-8dc6-d81e2e95fa1a?Expires=1654133912&Signature=IXXOqpLfYueQ6d3bwlvFixobMJBc0s04vNff02MJo~uYawZ0ibMqpqCiCv-c3drxmhavSlJX2ZUwXj6no73trBcPUNWx2mz0EbojZL0zmyt2EAZl75J12l8xEk4jkO6J05Zl6sgvQfKRz1VqtYlhq~TT3tK8-OXOswXrZoXhbUiT97qhaBCCLgpFeDfaRTsjBE3OGzhwQCWwlj3AlTinMkqjvr6aGs2KlW2xO8W3F-ewgdmn6-oADJaa6G4DnGThrxlKZGODievDjyDmvGuW307BKGt2d4V4ijyM-roIRuedhTw8ssacbUpr0i8ffxH8QhNTNwRF3VYEBPgZxtXNzw__&Key-Pair-Id=APKAI74R6YENXPGRIWLQ","roomId":"","fwInfoList":[{"checksum":"0000AE7D","partNumber":"SAA42102601","order":2},{"checksum":"00004AE4","partNumber":"SAA42102501","order":1}],"modemInfo":{"modelName":"F3P2CYVAT__","appVersion":"clip_hna_v1.9.110","modemType":"RTK_RTL8711am","ruleEngine":"y"},"existsEntryPopup":"N","fwVer":null,"modemVer":null,"subDeviceCount":0,"firebaseLogKey":"T:FL-S:27-U:4.5-P:VICTOR2","cardType":"Small","cardControl":"Base","detailDeviceCode":null,"upgradableYn":"N"}
[LGThinQ] [Washer] Setting up device!
[LGThinQ] Restoring existing accessory 73d8e0fe-0228-1ad7-954e-acf108d19cb7Washer (WASHER F3P2CYVAT__)
[LGThinQ] Device data {"deviceId":"acd005d5-****-****-****-************","deviceType":202,"modelName":"RV13D4AMH_D_US","subModelNm":null,"sensorType":null,"alias":"Dryer","deviceCode":"LA03","networkType":"02","tftYn":"N","guideTypeYn":"Y","guideType":"TYPE2","pccModelYn":"Y","autoOrderYn":"N","drServiceYn":"N","ssid":"Avocasa","timezoneCode":"America/New_York","timezoneCodeAlias":"USA/New_York","sdsGuide":"{\"deviceCode\":\"LA03\"}","newRegYn":"N","remoteControlType":"","fareTarget":null,"area":"334505","sleep":null,"deviceState":"E","rmsClientId":null,"regDtUtc":"20210127211308000","regIndex":0,"blackboxYn":"Y","groupableYn":"N","controllableYn":"N","combinedProductYn":"N","masterYn":"Y","snapshot":{"washerDryer":{"initialBit":"INITIAL_BIT_OFF","smartCare_onOff":"SMARTCARE_BUTTON_OFF","initialTimeMinute":1,"preState":"END","downloadedCourseDryer27inchBase":"SUPERDRY","energySaver":"ENERGYSAVER_OFF","error":"ERROR_NO","dryLevel":"NO_DRYLEVEL","moreLessTime":0,"dnnReady":"DNNREADY_OFF","smartCourseDryer27inchBase":"NOT_SELECTED","remainTimeHour":0,"state":"POWEROFF","reduceStatic":"REDUCESTATIC_OFF","wrinkleCare":"WRINKLECARE_OFF","temp":"NO_TEMP","antiBacterial":"ANTIBACTERIAL_OFF","loadItem":"LOADITEM_OFF","AIDDLed":"AIDDLed_OFF","dampDrySignal":"DAMPDRYSIGNAL_OFF","timeDry":"TIMEDRY_OFF","remainTimeMinute":1,"courseDryer27inchBase":"NOT_SELECTED","easyIron":"EASYIRON_OFF","childLock":"CHILDLOCK_OFF","remoteStart":"REMOTE_START_OFF","turboSteam":"TURBOSTEAM_OFF","initialTimeHour":0},"static":{"deviceType":"202","countryCode":"US"},"meta":{"allDeviceInfoUpdate":true,"messageId":"wm_to_dryer_pairing_rule_02|acd005d5-ba35-1faf-9caf-f8b95a369589"},"mid":25021,"online":true,"rules":{"wm_to_dryer_pairing_rule_02":{"status":"INIT"}},"timestamp":1640650802794},"manufacture":null,"online":true,"platformType":"thinq2","homeDeviceOrder":2,"roomDeviceOrder":-1,"ownershipYn":"Y","modelJsonVer":"0.7","modelJsonUri":"https://objectcontent.lgthinq.com/8fafc571-825c-49d0-82a0-d13e9c3a42ec?hdnts=exp=1684926350~hmac=638e50e6361f5da692938dfbd01af72a4287396de217d783bd5271608de39a1f","appModuleVer":"3.64","appModuleUri":"https://objectcontent.lgthinq.com/6dc5b4dd-dea5-4f83-8317-490045cd1309?hdnts=exp=1690505351~hmac=a5da0252db8458259829b35d72d8760b3dc1409433745774fb3b2cca7982391b","appRestartYn":"Y","appModuleSize":"9896549","langPackProductTypeVer":"90.1","langPackProductTypeUri":"https://objectcontent.lgthinq.com/eaa36446-6ed6-4159-9925-134b041285c6?hdnts=exp=1703306188~hmac=875f13d26fe1dab0ae1a5b6d01a4fb15ae99f139ecc5b0675b920f23848f8d42","langPackModelVer":"0.2","langPackModelUri":"https://objectstore.lgthinq.com/1646742c-81e9-4d7b-a186-eb5a23444207?Expires=1654925256&Signature=H5RhCIGjxOQja8gW6xFTnLL17oX5A5rR46AyDK223lBKh3iOphDwb92QExcmSlRwcnkl52E5nW2UIH2MamSP66W9Y~-2b8kuYbaFlD4YaJm9QVPA5dgI44suMumgUyGqz77QOy3WjNBuckUQxbCeZdQoICsbo2q9vDcDSP5OUi70bwsoTwvINFsth4U0MFsVIZ620RXH-iXJFp0qUDmL16X9ZCbvaoAWRj8KRpBxBiuDmv3pGAZshOd2pPKVLQOvWz2Lh2XYeuhrU~KFx7Gp1~Ljqeuxi3ubpy109ZDS284h9wixvC21EOzwD5~kU4ZQYVEJ5Q2NjarIM6Ye4nU5og__&Key-Pair-Id=APKAI74R6YENXPGRIWLQ","roomId":"","fwInfoList":[{"checksum":"0000F3F6","partNumber":"SAA38964434","order":2},{"checksum":"00001FF2","partNumber":"SAA38964314","order":1}],"modemInfo":{"modelName":"RV13D4AMH_D_US","appVersion":"clip_hna_v1.9.110","modemType":"RTK_RTL8711am","ruleEngine":"y"},"existsEntryPopup":"N","fwVer":null,"modemVer":null,"subDeviceCount":0,"firebaseLogKey":"T:DR-S:27-U:0-P:VICTOR2","cardType":"Small","cardControl":"Base","detailDeviceCode":null,"upgradableYn":"N"}
[LGThinQ] [Dryer] Setting up device!
[LGThinQ] Restoring existing accessory acd005d5-ba35-1faf-9caf-f8b95a369589Dryer (DRYER RV13D4AMH_D_US)
[LGThinQ] Start MQTT listener for thinqdevice
[LGThinQ] [request] get https://common.lgthinq.com/route
[LGThinQ] [request] get https://www.amazontrust.com/repository/AmazonRootCA1.pem
[LGThinQ] [request] post https://aic-service.lgthinq.com:46030/v1/service/users/client
[LGThinQ] [request] post https://aic-service.lgthinq.com:46030/v1/service/users/client/certificate
[LGThinQ] open mqtt connection to ssl://a3phael99lf879-ats.iot.us-west-2.amazonaws.com:8883
[LGThinQ] Successfully connected to the MQTT server.
[LGThinQ] mqtt connectedssl://a3phael99lf879-ats.iot.us-west-2.amazonaws.com:8883
[LGThinQ] [request] get https://aic-service.lgthinq.com:46030/v1/service/homes/161178126516237865
[LGThinQ] [Washer] Received snapshot {"washerDryer":{"rinseDefault":"AUTODETECT_MANUAL","smartCare_onOff":"SMARTCARE_BUTTON_OFF","initialTimeMinute":0,"preState":"END","drumLight":"DRUMLIGHT_ON","washTime":"NO_WASHTIME","addGarment":"ADDGARMENT_OFF","autoSoak":"AUTOSOAK_OFF","dnnReady":"DNNREADY_OFF","preWash":"PREWASH_OFF","state":"POWEROFF","ezCSSoftenerSetVal":"EZCSSO_OFF","intensive":"INTENSIVE_OFF","wrinkleCare":"WRINKLECARE_OFF","downloadCourse":"SMALL_LOAD","smallUE":"SMALLUE_OFF","buzzer":"BUZZER_4","AIDDLed":"AIDDLed_OFF","cloudCourse":"NOT_SELECTED","freshCare":"FRESHCARE_OFF","extraRinse":"EXTRARINSE_OFF","medicRinse":"MEDICRINSE_OFF","ezDispenseNotation":"ezDisNotation_ml","turboWash":"TURBOWASH_OFF","remainTimeMinute":1,"steamSoftener":"STEAMSOFTENER_OFF","warmWater":"WARMWATERT_OFF","delay":"DELAY_OFF","soak":"NO_SOAK","childLock":"CHILDLOCK_OFF","remoteStart":"REMOTE_START_OFF","rinseHold":"RINSE_HOLD_OFF","audibleSDS":"AUDIBLE_SDS_OFF","ezDispenseDrawerState":"ezDisDrawer_CLOSE","favorite":"FAVORITE_OFF","rinseSpin":"RINSE_SPIN_OFF","courseSpendWater":0,"autoDetection":"AUTO_DETECTION_OFF","laundryTexture":0,"standby":"STANDBY_OFF","timeSave":"TIMESAVE_OFF","speechRecognitionMode":"SPEECH_RECOGNITION_MODE_OFF","courseSpendPower":145,"error":"ERROR_NO","dryLevel":"NO_DRYLEVEL","ezDetergentState":"EZCSDT_NOT_EMPTY","washLoadDisplay":"WASHLOAD_DISPLAY_OFF","creaseCare":"CREASECARE_OFF","ezSoftenerAmount":0,"rinseCount":"NO_RINSE","course":"NOT_SELECTED","protocolVersion":0,"steam":"STEAM_OFF","sterilize":"STERILIZE_OFF","multiStain":"MULTISTAIN_OFF","rinse":"RINSE_NORMAL","temp":"NO_TEMP","doorLock":"DOORLOCK_OFF","reserveTimeMinute":0,"ezCSDetergentSetVal":"EZCSDT_OFF","loadItem":"LOADITEM_OFF","baseDownloadCourseData":"NOT_SELECTED","TCLCount":34,"waterPlus":"WATERPLUS_OFF","smartGridEnable":"SMARTGRIDENABLE_OFF","fabricSoftener":"FABRIC_SOFTENER_OFF","saveEnergy":"SAVE_ENERGY_OFF","wifiSDS":"WIFI_SDS_OFF","ezSoftenerState":"EZCSSO_NOT_EMPTY","coolDown":"COOLDOWN_OFF","ecoHybrid":"ECOHYBRID_OFF","voiceState":"VOICESTATE_OFF","doorClose":"DOORCLOSE_OFF","spin":"NO_SPIN","ezDetergentAmount":0,"waterLevel":"WATERLEVEL_0","soilWash":"NO_SOILWASH","activeStandbyEnable":"AUTO_STANDBY_OFF","coldWash":"COLDWASH_OFF","loadLevel":"LOAD_AUTO_DETECT"},"fwStatus":"complete","static":{"deviceType":"201","countryCode":"US"},"fwCurrentCount":0,"meta":{"allDeviceInfoUpdate":false,"messageId":"EWDM9e9mQD2FR4bln6F8Kw"},"mid":20826,"online":true,"rules":{"wm_to_dryer_pairing_rule_01":{"status":"INIT"}},"fwCurrentFileSize":0,"fwCount":1,"timestamp":1640655136337}

[nVuln]

try remove Homebridge Bridge from home app and re-add it, washer in home app should be appear as water faucet accessory

[spencerpotts]

Thanks for your response! So I removed homebridge from my home app but wasn't able to re-add it and spent a few hours trying to add the homebridge device back to no avail, including all of the various reset and restart options in the dashboard.

I started to suspect there might be an issue with my instance when I couldn't access the homebridge UI from other devices on the network. So I uninstalled homebridge, deleted all of the cache/persist files in my /.homebridge/ directory, and re-ran hb-service install.

This rebuilt my homebridge instance and allowed me to re-add it to the home app and the LG washer/dryer accessories were visible as well!