Digital Sewa

Ticketing Solution in Frappe and ERPNext along with Voice Service. Digital Sewa is extension for any Frappe, ERPNext or Custom App doctype, where DS Ticket can be configured to log call records handled by agent for inbound or outbound calls. This app has integration with 2 Cloud Voice service providers, Servertel and Knowlarity enabling voice call service with Frappe

Features

• Ticket creation on incoming call
• Filtering tickets aginst
• Agent creation and different status like On Call, On Break
• Click to call from tickets itself
• Log generation for every call

Installation

Get the app

bench get-app digital_sewa {github_url} --branch version-14

Install the digital_sewa app

  bench --site{site_name} Install-app digital_sewa

Configuration

Go To Servetel

Copy the token from here and paste it in dialer settings Authorizatiion

Copy the Number from my Number section

and paste it in caler id

Now You can create agents in Servetel

And with same data you also need to create agent in erp side

Now you are good to go when someone call on caller id new DS ticket will be created if exists or else it will create new DS ticket

Logs

Break Logs

Agent Logs

Webhook Configuration