feat(core): Link KB to ticket

ref: #274 #426

app/core/lib/slash_commands/linked_model.py

@@ -45,6 +45,9 @@ def command_linked_model(self, match) -> str:
         Slash command usage within a ticket description will add an action comment with the
         time spent. For a ticket comment, it's duration field is set to the duration valuee calculated.
 
+        Adding a new item to be linked also requires that you update the `__str__` function within
+        `core.models.ticket.ticket_linked_item.TicketLinkedItem`
+
         Args:
             match (re.Match): Named group matches
 
@@ -89,6 +92,14 @@ def command_linked_model(self, match) -> str:
 
                 item_type = TicketLinkedItem.Modules.DEVICE
 
+            elif model_type == 'kb':
+
+                from assistance.models.knowledge_base import KnowledgeBase
+
+                model = KnowledgeBase
+
+                item_type = TicketLinkedItem.Modules.KB
+
             elif  model_type == 'operating_system':
 
                 from itam.models.operating_system import OperatingSystem

app/core/models/ticket/ticket_linked_items.py

@@ -32,6 +32,8 @@ class Modules(models.IntegerChoices):
         SERVICE          = 5, 'Service'
         SOFTWARE         = 6, 'Software'
 
+        KB               = 7, 'Knowledge Base Article'
+
     is_global = None
 
     model_notes = None
@@ -113,6 +115,10 @@ def __str__(self) -> str:
 
             item_type = 'device'
 
+        elif self.item_type == TicketLinkedItem.Modules.KB:
+
+            item_type = 'kb'
+
         elif self.item_type == TicketLinkedItem.Modules.OPERATING_SYSTEM:
 
             item_type = 'operating_system'