NVDA will not read the browser window shown in Windows sign-in/forgot my pin screen

[enessaribas]

Steps to reproduce:

1. Using 2022.3
2. With a pin for sign-in as an authentication method
3. Click on the forgot my pin link at sign-in.

Actual behavior:

The NVDA startup sound plays, and there is no speech.
Speech does not return until this browser dialogue is closed with the system menu at alt space.

Expected behavior:

NVDA reads the contents of the browser window that appears upon clicking this link.
Narrator is currently necessary to navigate this dialogue.

NVDA logs, crash dumps and other attachments:

System configuration

NVDA installed/portable/running from source:

installed

NVDA version:

alpha-27145,0a97d209

Windows version:

windows 11 22h2 (OS Build 22621.819)

Name and version of other software in use when reproducing the issue:

Other information about your system:

Other questions

Does the issue still occur after restarting your computer?

yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

no

If NVDA add-ons are disabled, is your problem still occurring?

yes

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

yes

[josephsl]

Hi,

Likely cause: cannot obtain necessary information to render browse mode for this screen as it is entered from a secure screen.

Thanks.

[enessaribas]

is there a possible solution to this problem?

[josephsl]

Hi, this may require reworking the secure/lock screen code so browse mode can work under special circumstances, as the browser window is invoked from the secure screen. CC @buddsean

[TheQuinbox]

CC @seanbudd

[seanbudd]

The PIN reset workflow happens on a temporary user profile, and uses an MS edge spartan window.
It is currently unclear how NVDA can differentiate between this temporary profile and an ordinary profile while Windows is locked.
Further technical investigation is required.
An approach should enable secure mode on this temporary profile, like the secure desktop, which should make it secure and accessible.

[Brian1Gaff]

Sounds to me like Microsoft need to change this, so it can be uniquely identified by a screenreader. Brian

…

-- ***@***.*** Sent via blueyonder.(Virgin media) Please address personal E-mail to:- ***@***.***, putting 'Brian Gaff' in the display name field. ----- Original Message ----- From: "Sean Budd" ***@***.***> To: "nvaccess/nvda" ***@***.***> Cc: "Subscribed" ***@***.***> Sent: Monday, November 14, 2022 12:51 AM Subject: Re: [nvaccess/nvda] NVDA will not read the browser window shown in Windows sign-in/forgot my pin screen (Issue #14368)

The PIN reset workflow happens on a temporary user profile, and uses an MS edge spartan window. It is currently unclear how NVDA can differentiate between this temporary profile and an ordinary profile while Windows is locked. Further technical investigation is required. -- Reply to this email directly or view it on GitHub: #14368 (comment) You are receiving this because you are subscribed to this thread. Message ID: ***@***.***>

[seanbudd]

@enessaribas this should now be fixed on alpha as of alpha-27325,304ea7a3.

We will release this into 2022.3.3 and 2022.4beta4