Manage support operation

android/src/main/java/com/saranshmalik/rnzendeskchat/RNZendeskChat.java

@@ -39,6 +39,7 @@
 import zendesk.answerbot.AnswerBotEngine;
 import zendesk.support.SupportEngine;
 import zendesk.support.request.RequestActivity;
+import zendesk.support.requestlist.RequestListActivity;
 
 public class RNZendeskChat extends ReactContextBaseJavaModule {
 
@@ -165,18 +166,30 @@ public void setUserIdentity(ReadableMap options) {
     checkIdentity();
   }
 
+  @ReactMethod
+  public void openTicket(){
+      Activity activity = getCurrentActivity();
+
+      List<CustomField> customFields = new ArrayList<>();
+      // Custom Field for the category
+      customFields.add(new CustomField(1900002821093L, "Cashback"));
+
+      // Open a ticket
+      RequestActivity.builder().
+        withCustomFields(customFields).show(activity);
+  }
+
+  @ReactMethod
+  public void showTickets(){
+      Activity activity = getCurrentActivity();
+
+      // Show the user's tickets
+      RequestListActivity.builder().show(activity);
+  }
+
   @ReactMethod
   public void showHelpCenter(ReadableMap options) {
     Activity activity = getCurrentActivity();
-    /*
-    // config must be passed as 2nd parameter to show method
-    List<CustomField> customFields = new ArrayList<>();
-    customFields.add(new CustomField(360028434358L, "testValoreDaApp"));
-    Configuration config = RequestActivity.builder()
-      .withCustomFields(customFields)
-      .withTags("tag1","tag2")
-      .config();
-     */
     Boolean withChat = getBoolean(options,"withChat");
     Boolean disableTicketCreation = getBoolean(options,"withChat");
     if (withChat) {

index.d.ts

@@ -15,6 +15,12 @@ declare module 'io-react-native-zendesk' {
   // function to display help center UI
   export function showHelpCenter(chatOptions: ChatOptions): void;
 
+  // function to open a ticket
+  export function openTicket(): void;
+
+  // function to shows all the tickets of the user
+  export function showTickets(): void;
+
   // function to set visitor info in chat
   export function setVisitorInfo(visitorInfo: UserInfo): void;
 

ios/RNZendeskChat.m

@@ -59,6 +59,17 @@ @implementation RNZendeskChat
   });
 }
 
+RCT_EXPORT_METHOD(openTicket) {
+  dispatch_sync(dispatch_get_main_queue(), ^{
+    [self openTicketFunction];
+  });
+}
+RCT_EXPORT_METHOD(showTickets) {
+  dispatch_sync(dispatch_get_main_queue(), ^{
+    [self showTicketsFunction];
+  });
+}
+
 RCT_EXPORT_METHOD(showHelpCenter:(NSDictionary *)options) {
   [self setVisitorInfo:options];
   dispatch_sync(dispatch_get_main_queue(), ^{
@@ -142,6 +153,26 @@ - (void) showHelpCenterFunction:(NSDictionary *)options {
     [topController presentViewController:navControl animated:YES completion:nil];
 }
 
+- (void) openTicketFunction {
+    UIViewController *openTicketController = [ZDKRequestUi buildRequestUiWith:@[]];
+    UIViewController *topController = [UIApplication sharedApplication].keyWindow.rootViewController;
+    while (topController.presentedViewController) {
+        topController = topController.presentedViewController;
+    }
+    UINavigationController *navControl = [[UINavigationController alloc] initWithRootViewController: openTicketController];
+    [topController presentViewController:navControl animated:YES completion:nil];
+  }
+
+- (void) showTicketsFunction {
+    UIViewController *showTicketsController = [ZDKRequestUi buildRequestListWith:@[]];
+    UIViewController *topController = [UIApplication sharedApplication].keyWindow.rootViewController;
+    while (topController.presentedViewController) {
+        topController = topController.presentedViewController;
+    }
+    UINavigationController *navControl = [[UINavigationController alloc] initWithRootViewController: showTicketsController];
+    [topController presentViewController:navControl animated:YES completion:nil];
+  }
+
 - (void) startChatFunction:(NSDictionary *)options {
     ZDKMessagingConfiguration *messagingConfiguration = [[ZDKMessagingConfiguration alloc] init];
     NSString *botName = @"ChatBot";