Unable to update ticket status via API

[aravinth2094]

• BUG
• FEATURE

What happened:
I was trying to update the ticket status and obtained the following response

{
    "success": false,
    "error": "Invalid Post Data"
}

What did you expect to happen:
Expected the ticket status to be updated

How to reproduce it (as minimally and precisely as possible):
Use the following code json in the request body (With admin accesstoken)
URL: http://{url}/api/v1/tickets/{id}
PUT request

{
    "status": 2,
    "group": "yourGroupId",
    "issue": "Your Issue Text",
    "subject": "Your Issue Subject"
}

Anything else we need to know?:
The API documentation is incomplete

Environment:

• Trudesk Version: v1.0.4
• OS (e.g. from /etc/os-release): Alpine Linux v3.7
• Node.JS Version: v9.11.1
• MongoDB Version: v3.6.3
• Is this hosted on cloud.trudesk.io: No

[polonel]

I have made changes to better understand the error message. Also, I have changed the way the status is set in this API call and validated it is working. Make sure you're sending the objectid (5c31621a637bd2255c1065f3) and not the UID.

The ticket object id can be retrieved using the /api/v1/tickets/{uid} endpoint. In an upcoming release, the API will get a redesign to better support both UID and ID.

[aravinth2094]

Okay, thanks! 👍