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Prusaslicer 2.8.1 login not working on windows 11 #13758

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bradylobue opened this issue Dec 14, 2024 · 11 comments
Open
2 tasks

Prusaslicer 2.8.1 login not working on windows 11 #13758

bradylobue opened this issue Dec 14, 2024 · 11 comments

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@bradylobue
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Description of the bug

When trying to login on Prusaslicer 2.8.1, it does not work. Once the login button is clicked the mouse just spins until you have to close the program due to program not responding

Project file & How to reproduce

Open Prusaslicer
Click on login
program does not respond

Checklist of files included above

  • Project file
  • Screenshot

Version of PrusaSlicer

2.8.1+win64

Operating system

Windows 11 Home 3/17/23 OS Build 22631.4602

Printer model

PRUSA MK4S
@MindlessDupe
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MindlessDupe commented Dec 14, 2024 •
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I have the exact same problem - no popup for credentials, nothing. I first noticed this a couple days ago. The same thing also happens when I run the Configuration Wizard, except there I get the opening window from which it hangs in the manner described above by bradylobue.

PrusaSlicer
Version: 2.8.1+win64
Build: PrusaSlicer-2.8.1+win64-202409181359

Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 11 (build 26100), 64-bit edition
Total RAM size [MB]: 17,102MB
OpenGL installation
GL version: 4.6.0 (4.6.0 NVIDIA 560.94)
Profile: Core
Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2
GLSL version: 4.60.0
Textures compression: Enabled

Processor AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
Installed RAM 16.0 GB
Device ID 7474DF13-467F-4CCE-B173-C954BF7BE6E0
Product ID 00325-81376-16197-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home
Version 24H2
Installed on ‎11/‎11/‎2024
OS build 26100.2605
Experience Windows Feature Experience Pack 1000.26100.36.0

Prusa Model: MK3.9

Also,

When closing PrusaSlicer, it leaves a background process for each time it was opened and closed. The method of closure irrelevant, whether by selecting exit, "exing" the top right corner, or closing the main process in task manager after a hang. l am unsure how to post an image here, but I have one if desired showing the background processes.

@raven-drakeaurd
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raven-drakeaurd commented Dec 14, 2024 •
edited
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Same issue here. Checking the console app, I get an HTTP error 500, followed by a 401, credentals not provided, then endless more HTTP error 500's until I kill the program. OP, do you have an Nvidia graphics card and update the drivers recently? It could be confirmation bias, or Nvida's market share, but it seems everyone I've seen with this issue has an GTX or RTX card.

I'm also running Slicer version 2.8.1

OS: Windows 10 Home 64-bit, Version 22H2
CPU: Ryzen 5800X at 3.8GHz
RAM: Corsair Vengeance LPX 3600mhz, 64gb (down-clocked to 2400MHz)
GPU: EVGA FTW3 XC Ultra RTX 2080 Ti
PSU: Thermaltake Smart 700 Watt
MOBO: MSI B450 Gaming Plus MAX
Boot drive: Kingston 500GB SSD

Update: Tried the latest alpha (2.9.0 alpha 1) and same issue. I ran the app with loglevel 5 and have the log from that. It seemingly just says the same thing but more verbose. If anyone wants it, let me know.

@akalderon
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Same issue here running on Mac OS Squoia 15.2 (24C101) - this is a bummer as I just finished setting up a new XL 5T and I can't get through PrusaSlicer to print any of my files.

@mattsd88
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I am having the same issue. Click the login button and I get a spinner and it says "(not responding)" in the upper left hand corner of the window.

I was able to login a few days ago without any issue. I updated my Nvidia drivers today and tried logging into the slicer after, so could be realted. However, I did not methodically test logging in before and after the update so I cannot say this was 100% the issue.

Prusa Slicer 2.8.1

OS: Windows 10 Pro 64-bit, Version 22H2
CPU: Intel Core i7-4770K CPU @3.5GHz
RAM: 16GB
GPU: EVGA GeForce RTX 3070 FTW3 ULTRA GAMING
GPU Driver: Studio Driver 566.36 Tuesday December 10, 2024

Hope this helps, happy to provide more info, just let me know what you need.

@Habakuck1956
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Same here, desktop PC Windows 11 24H2, slicer works on my laptop with older Windows 11 23H2. On my PC I recently updated the graphics card drivers. Did anybody contact Prusa on this issue yet?

@MindlessDupe
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MindlessDupe commented Dec 15, 2024 via email

@killwas
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killwas commented Dec 15, 2024

Same issue on Vanilla OS (Linux).

Slic3r Version: PrusaSlicer 2.8.1 flatpak

The journal logs these errors:

Error Log

  19:56:46 slic3r_main: [2024-12-15 19:56:46.988025] [0x00007f5da0e006c0] [error]   HTTP Transient error (code=0, 
http_status=500), retrying in 64 s
  19:56:40 systemd: app-flatpak-com.prusa3d.PrusaSlicer-173285.scope: Consumed 5.375s CPU time, 1.1G memory peak.
  19:56:29 slic3r_main: [2024-12-15 19:56:29.517824] [0x00007f7be74006c0] [error]   HTTP Transient error (code=0, http_status=500), retrying in 64 s
  19:54:15 sh: Message: 19:54:15: Starting PrusaSlicer flatpak with entrypoint script
  19:54:15 systemd: Started app-flatpak-com.prusa3d.PrusaSlicer-173285.scope.
  19:54:15 systemd: Started app-flatpak-com.prusa3d.PrusaSlicer-173285.scope.
  19:54:15 systemd: Started app-gnome-com.prusa3d.PrusaSlicer-173285.scope - Application launched by gnome-shell.

This is my system:

System Details Report

Report details

  • Date generated: 2024-12-15 20:08:15

Hardware Information:

  • Hardware Model: Intel_R_ Client Systems NUC10i7FNH
  • Memory: 64.0 GiB
  • Processor: Intel® Core™ i7-10710U × 12
  • Graphics: Intel® UHD Graphics (CML GT2)
  • Disk Capacity: 1.0 TB

Software Information:

  • Firmware Version: FNCML357.0052.2021.0409.1144
  • OS Name: Vanilla OS 2.0
  • OS Build: (null)
  • OS Type: 64-bit
  • GNOME Version: 47
  • Windowing System: Wayland
  • Kernel Version: Linux 6.11.6-amd64

@babylonman
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same on Mac.

Attempt to login either from first time config page or login button on main app UI.

MacBook Pro
Apple M1
Sequoia 15.0 (24A335)

@elxris elxris mentioned this issue Dec 16, 2024
Closed
2 tasks
@kubispe1
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Collaborator

Hi,
On Thursday, we experienced unexpected downtime with PrusaAccount (#13745). Although the system has since been relaunched, we are aware that some users are still encountering issues.

Our team is actively investigating the situation to determine the root cause and how to prevent such issues in the future. The department responsible for PrusaAccount is currently implementing changes to improve the situation.

Currently, some users have confirmed that they can sign in again. Please try as well and let us know.(#13762).

@kubispe1 kubispe1 mentioned this issue Dec 16, 2024
Closed
2 tasks
@MindlessDupe
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MindlessDupe commented Dec 17, 2024 via email

@Habakuck1956
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Habakuck1956 commented Dec 17, 2024 via email

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9 participants
@akalderon @babylonman @killwas @kubispe1 @raven-drakeaurd @MindlessDupe @bradylobue @mattsd88 @Habakuck1956